Customer Support Analyst

Customer Support Analyst

Rue de Ramillies 1, 1367 Grand-Rosière (Farm 3), Belgium

Services / Business Support

Are you ready to learn fast and have a real impact on the company?

Join Odoo, a growing software company with a killer product,
a huge global community, as well as a fun and exciting work environment.

Users of the Product

7,000,000

Company Growth

60% Year over year

Company Maturity

Profitable

What you will do:

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaborate with internal teams such as Consultants, Sales or Developers.

Responsibilities

• Help customers with the use of Odoo Business Apps
• Solve functional problems by investigating
• Engage with our visitors and leads (Livechat)
• Ensure customers' satisfaction

  Must Have

  • Fluent in English
  • Fluent in Dutch or German is a +
  • IT & Business Affinity
  • Customer oriented
  • Autonomous and fast learner
  • Valid work permit for Belgium
  • Solution minded

  Nice to Have

  • Any other European language (Spanish, Italian...)
  • Good knowledge of business processes
  • Technical knowledge (XML, Python, JS)

  What's great in the job?

  You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback.

  In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee

  The Odoo culture

  Building a company we love.

  Who is your manager?

  Being a team leader at Odoo.

  The founder’s story

  From 1 to 250 employees in 5 years.

  Working in our Support team allowed me to have a deeper knowledge of the Odoo. Helping the clients is the heart of my job. Being able to make them happy by answering their question(s) or solving their issue(s) is the best reward

  The best part of my job is that you get a double satisfaction everyday: Helping the customer at the same time that you are solving challenges. Of course working in a great environment where your colleagues are your friends helps a lot You cannot get bored in a job where everyday is different but always fun

  What we offer.

  Attractive Salary Tool

  A full-time position
  with an attractive salary package

  Exchange Program

  Apply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers)

  Sponsored Events

  Monthly drinks,
  several team buildings

  Evolution

  12 days of pro training per year including 6 of your choice for personal development.

  Sport Activities

  Play any sport with colleagues
  and Odoo pays the bill.

  Eat & Drink

  Basket of fruit, coffee, soups,
  pantry snacks.