SAP Service manager
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SAP Service manager
Make this the place whereyougrow.
As a global leader in business and technology innovation, we work with top organizations worldwide to deliver solutions that create meaningful impact.
With 190,000+ professionals across 70+ countries, we blend deepexpertisewith a culture that values learning, curiosity, and collaboration.
We lead transformation and deliver secure,innovative,industry-specificsolutions that move businesses forward. Our people drive everything weachieve;they think bold to deliver the outcomewhile ensuring every voice is heard.
About the Role:
We are looking for a Service Manager SAP to lead and manage SAP services within complex Enterprise Solutions environments. The role will be responsible for ensuring service quality, contractual compliance, client satisfaction, operational efficiency and continuous improvement across the assigned service scope.
The Service Manager will act as a key point of contact for the client, coordinating delivery teams, client stakeholders and third parties, while ensuring that SLAs, governance, methodology, quality standards and service commitments are properly managed and continuously improved.
Your role:
- Manage the SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties and service delivery methodology.
- Ensure the sustainability, quality and continuous improvement of the service over time.
- Plan, prioritize and monitor service demand, activities, risks, issues and corrective actions.
- Lead service governance meetings with the client, preparing and presenting service performance, risks, priorities and recommendations.
- Manage client expectations and ensure alignment between the SAP service, business needs and market best practices.
- Coordinate multidisciplinary teams, client units and third-party providers to ensure effective service delivery.
- Promote the use of service management methodologies, quality plans, tools and productivity improvement practices.
This role describes your starting point at NTT DATA. We believe in long-term relationships and in supporting your growth. As your skills and ambitions evolve, we will work with you to identify future opportunities, projects, and career paths across our organization.
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