Customer Service Officer Dutch – French – English

Customer Service Officer Dutch – French – English (Night)

Belgium Higher secondary - Bachelor _ 36 hours

Do you speak Dutch, French and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we've got the perfect job for you

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

• Working 3 nights from Sunday until Tuesday from 20h - 08h.
• Incoming phone calls, e-mails and faxes treating and dispatching:
  • Accepting phone calls and responding to the customer's inquiries and internal and external intervening parties in accordance with predetermined procedures.
  • Collecting additional information.
  • Check the data for accuracy and completeness.
  • Reception & Services; provide technical support; search workshop.
  • Keep the customer and all involves updated.
  • Complaint handling (from customer to contractor; from contractor to EBTS)
• Ensures the monitoring and control of the agreements with the parties involved:
  • Regarding the service
  • Regarding complaint handling, etc.
  • Regarding the service conditions and agreements
• Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
  • Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
  • Enter required information into the system.
  • Register performed operations.
  • Responsible for the internal and external monitoring of client files.

We keep on growing, we're always in motion. We're always looking for people who are:

• Loyal and happy to help
• Ambitious
• Professional
• Group-minded
• Modest