Technical Support Engineer

Fox ESS was established in 2019, and through its world leading team of engineers and technicians is leading the way in the fields of power technology research and development, energy storage equipment manufacturing, IT data services, and new energy project development.

The company focuses on providing advanced distributed energy, energy storage products and smart energy management solutions for households and industrial / commercial enterprises.

We are looking for a Technical Support Engineer to join our after sales team in the renewable energy sector.

The ideal candidate should have a background in electrical engineering or experience in the related industry, with strong problem solving skills and a customer-oriented mindset.

Key Responsibilities:

• 1. Handle inbound hotline calls and provide professional technical support to customers and installers.
• 2. Troubleshoot technical issues related to inverters and other renewable energy products, providing timely and effective solutions both remotely and on-site.
• 3. Conduct on-site interventions for diagnostics, repairs, maintenance, and system commissioning when required.
• 4. Collaborate closely with the internal technical team to analyze, investigate, and resolve complex customer issues.
• 5. Maintain clear and accurate records of customer interactions, service visits, technical reports, and troubleshooting activities

Requirements:

• 1. Fluent in both Dutch and English communication skills.
• 2. 1+ year of experience in a similar technical support or after-sales role.
• 3. Ability to drive and willingness to travel for on-site support.
• 4. Strong troubleshooting and problem-solving skills.
• 5. Customer-oriented with good communication abilities.