IRRT Principal Technician

• · Proficiency in design, integration and implementation of directory systems (based on DirX COTS)
• · Familiarity with ACP133, Lightweight Directory Access Protocol (LDAP), ITU-T X.500 standards
• · Requires demonstrable expertise in X.500/LDAP directory and directory synchronization products
• · At least 2 years' experience in Identity Management
• · Completion of DirX Identity 1, DirX Identity 2 and DirX Directory courses / certification demonstrating a comprehensive understanding of its functionalities and maintenance requirements. o Proficiency in TCL (Tool Command Language) with a demonstrable level of experience in scripting and automation tasks, specifically in DirX
• · Familiarity with Active Directory for managing user accounts, permissions and access control within the organization's network environment
• · Proficiency in SQL for database management and querying
• · Experience with .NET or Java development for software customizations and enhancements
• · Familiarity with PowerShell scripting for automation and system administration tasks
• · Experience with Linux Red Hat operating system administrationo Knowledge of PKI (Public Key Infrastructure) and experience with managing digital certificates
• · Experience in providing technical support and maintenance for similar software systems based on DirX COTS
• · Experience in developing new functionality for similar software systems based on DirX COTS (I.e. Java and TCL)
• · Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years)
• · Excellent communication skills to effectively interact with users, team members and stakeholders
• · Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team
• · Must demonstrate an ability and keen sense for problem-solving
• · Motivated, good communication skills, team player
• · Able to work independently with minimal supervision
• · Knowledge of NATO responsibilities and organization

DUTIES/ROLE:

• · Monitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity)
• · Establish, administer and maintain DirX Directory
• · Synchronization tool parameters and repository tool parameters
• · Develop and implement operating procedures following Purchaser's guidance
• · Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency's ticketing systems (I.e. ITSM)
• · Troubleshoot and diagnose software issues reported by users
• · Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported
• · Conduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement
• · Offer on the job training and documentation to the Level 1 support team for software usage and best practices
• · Perform data backups and disaster recovery procedures as described in Administrator Manual
• · Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
• · Ensure compliance with software license agreements and security protocols
• · Provide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS.
• · Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures.
• · Implement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality
• · Configure DirX to connect additional HR sources as Authoritative Data Source
• · Build additional connectors to facilitate the integration with other systems using standard DirX technologies
• · On-Call Support and Responsibilities
• · The Contractor's personnel will participate in a rotation-based on-call system with the Purchaser's staff
• · On-call activities are considered delivery-based and part of the monthly sprint cycle
• · On-Call Rotation Schedule
• · The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week
• · On-call shifts will cover critical issues outside the normal working hours
• · The Contractor's personnel would cover maximum 2 weeks per month
• · On-Call Responsibilities
• · Responding to urgent incidents or requests during the designated on-call hours