Field Engineer

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Associate Job Description & Summary Build meaningful impact in a digital-first environment At PwC, we bring together people, business, technology and purpose to create lasting value. In a fast-changing world, we believe that sustainable impact comes from combining human ingenuity with cutting-edge technology. You’ll join a collaborative and inclusive environment where your ideas matter, your growth is supported and your work contributes to helping colleagues deliver exceptional experiences every day.

About the team

You will be part of our Products & Technology team within Internal Firm Services in Belgium. This team enables a digital-first workplace by providing reliable, secure and high-performing IT services across our offices. As a Field Engineer, you act as the face of IT on‑site, ensuring seamless end‑user experiences through hands‑on support, operational excellence and continuous improvement. You collaborate closely with Service Desk and Operations teams while maintaining ownership of the local user experience across Brussels, Ghent and Antwerp.

What your day will look like

• Provide front‑of‑house and walk‑in support, delivering immediate, high‑quality issue resolution
• Perform desk‑side troubleshooting for hardware, software and workplace incidents requiring physical presence
• Execute install, onboarding and move activities, ensuring devices and workplaces are set up smoothly and efficiently
• Support meeting rooms and AV systems, proactively ensuring readiness for critical meetings
• Manage device lifecycle and workplace setups, including new joiners, movers and replacements
• Coordinate asset and peripheral logistics, maintaining accuracy and efficiency
• Deliver onsite support for remote offices (Ghent and Antwerp), ensuring consistent service levels
• Contribute to projects, rollouts and workplace transformations, bringing a hands‑on and solution‑oriented mindset
• Act as a key link between end users and central IT teams, translating needs into effective solutions
• Identify opportunities to improve processes and user experience, driving continuous enhancement

What we will expect from you

• You take ownership of user issues, ensuring timely and high‑quality resolution while maintaining a strong focus on customer satisfaction
• You demonstrate a problem‑solving mindset, analysing situations quickly and proposing pragmatic, scalable solutions
• You work in a structured and performance‑driven way, balancing operational priorities with longer‑term improvements
• You collaborate effectively with colleagues across teams, contributing to a supportive and inclusive environment
• You communicate clearly and professionally with both technical and non‑technical stakeholders
• You show proactivity and curiosity, continuously learning and staying up to date with workplace technologies
• You contribute to process optimisation, automation and efficiency improvements, helping elevate service delivery
• You bring a hands‑on, flexible and resilient attitude, thriving in a dynamic and sometimes high‑pressure environment
• You have experience with end‑user support, IT troubleshooting, workplace services, device management and AV support
• You are comfortable working on‑site across multiple locations and adapting to evolving needs

About you

• You hold a degree in IT or have equivalent hands‑on experience in field engineering or end‑user support
• You have a strong understanding of workplace IT environments, hardware, software and user support processes
• You combine technical expertise with a customer‑centric mindset
• You are a team player who values collaboration, knowledge sharing and mutual support
• You are organised, detail‑oriented and accountable in your work
• You are fluent in English, and ideally have a good knowledge of Dutch and/or French
• You are motivated by delivering impactful, meaningful and high‑quality services

What we offer

At PwC, we invest in your growth, well‑being and development, helping you build a career that is both meaningful and flexible. A challenging and impactful role in a technology‑driven and people‑focused environment Opportunities for continuous learning, certifications and career growth A supportive and inclusive culture where your development is a priority A competitive and flexible rewards package, including mobility options and well‑being initiatives The possibility to be part of innovative IT projects and transformations A workplace where you can take ownership, bring ideas and make a real difference A strong focus on work‑life balance and flexibility

• A challenging and impactful role in a te