Customer Engineer

Il y a 2 jours

Luik, Luik, Belgique Jobtailor Temps plein 30 000 € - 46 000 € Contrat

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Responsibilities

Installation, maintenance, and repair of equipment within an assigned territory/region to ensure continuity of customer operations and high levels of customer satisfaction.
Ownership of customer problems or incidents until resolved to customer satisfaction and compliance with Service Level Agreements.
Perform work on low complexity products and services, specifically financial/ATM products; make minor repairs and replace components on Tier I equipment (PCs, workstations, peripherals, printers, front‑end POS systems, ATMs, kiosks, proof encoders).
Assist in site preparation, including installation of cable, staging of equipment, and minor testing; perform required modular swaps and unit replacements.
Respond to all customer concerns by resolving them or escalating to the appropriate associate, team member, territory manager, or Control Tower.
Build working relationships with customers, develop informal communication channels with local account; represent NCR positively.
Perform periodic preventative maintenance, diagnose problems, make minor repairs and replace components at module level.
Follow appropriate security procedures when working with ATMs and financial institutions.
Manage all NCR assets used in customer services (tools, software, vehicles, documentation, intellectual property); maintain parts inventory and record keeping.
Accurately and promptly report calls and activity; track and report all expenses incurred in service delivery.
Capture detailed customer asset information and other data required for invoicing or billing.
May be dispatched daily on a call‑by‑call basis or create own daily schedule based on automated reports.
May require prolonged travel, carrying and lifting toolkits or parts (1–50 lbs.); may require bending, squatting, walking, standing, or sitting for prolonged periods; may be required to work rotating shifts.
Ensure staff productivity measures are achieved.
Work with Call Center Staff via PDA to recover machines.
Work with Security Escort Officer.

Requirements

High School Diploma or equivalent years of related experience
Ability to work with Microsoft Office suite
Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support
A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
Works well with minimal supervision
Good problem solving skills
Ability to pick up new skills quickly
Ability to work under pressure
Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude
Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
High level of personal integrity
Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on‑call

Customer Engineer

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