Internship Front Office

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Internship Front Office (m/f/d) - nhow Brussels Bloom

Location: Brussels, BE Belgium

Department: Front Office

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

What part will you play in creating the unforgettable?

As a Front Office Intern, you are one of the most important representatives of the hotel.

• Welcome guests warmly and ensure they feel comfortable and valued from arrival to departure.
• Independently handle check-ins and check-outs, including all necessary administrative procedures.
• Maintain ongoing communication with guests, answering questions and offering helpful information.
• Provide guests with recommendations and detailsabout the local area, attractions, and services.
• Learn and apply upselling techniquesto promote hotel services and upgrades.
• Assist in handling guest complaintsprofessionally and empathetically, aiming for quick resolution.
• Create a positive team atmosphereby collaborating with colleagues and contributing to a friendly work environment.
• Answer incoming phone callsand direct them appropriately within the hotel.
• Respond to guest emailspromptly and professionally, ensuring clear and helpful communication.
• Coordinate with the Food & Beverage and Housekeeping departments to ensure smooth guest service and room readiness.

What makes you the perfect fit for this bold journey?

• Flexible and easily adapts to varying schedules and unexpected situations.
• Available for minimum 3 months
• You speak fluently English & French
• Autonomous and capable of taking initiative.
• Comfortable with IT tools and hotel management systems.
• Well-groomed and professionally presented.
• A true 'hospitality artist' with a passion for customer service and the unique nhow experience.
• You are a student and can sign an agreement with your school

This position is only available to students completing a compulsory internship as part of their studies

What's in it for you (spoiler: a lot)

• Welcome@Work Programme: enjoy a complimentary overnight stay and experience the hotel as a guest with your plus one.
• Learn from passionate hospitality professionals who are eager to share their knowledge, expertise, and industry insights.
• Gain hands-on experience through meaningful projects and real responsibilities from day one.
• International mobility support: students undertaking an internship abroad may receive a monthly housing and living allowance of €750 to help cover the additional costs associated with living overseas.
• Free online and classroom training through our own Minor Hotels University Northern Europe.
• Exclusive employee benefits: room rates from €36 at Minor Hotels worldwide, 30% discount in F&B outlets, Friends & Family discounts of up to 25%, plus a variety of discounts at partner stores and webshops.
• Join hotel events, celebrations, and networking activities with colleagues.
• Expand your professional network across our 12 Minor Hotels in Belgium and connect with colleagues from different hotels, departments, and backgrounds.
• Discover diverse career paths and gain exposure to multiple departments within the hospitality industry.
• Build an international career within one of the world's leading hospitality groups, with opportunities for growth after graduation.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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