Site Quality Director

Req ID: 517977

Purpose of the Job

The Site Quality Director manages the Site Quality Teams to ensure all deliveries meet the required quality level. He/She cascades and implements Site objectives within the Quality organization and ensures the deployment of quality policy and tools at Site level.

Organisation Structure

• Quality & Continuous Improvement (Q&CI)

Reporting Line

• Reports directly to: Region Quality Director
• Dotted line to: Regional SVP

Direct Reports

• Site Quality Directors

Network & Links

Internal

• Site Management / Regional Center Committee
• Alstom Quality Network
• Member of the Site Management Committee

External

• Customer representatives
• Suppliers and subcontractors

Quality Action Plan

• Develop a strong Quality Culture and promote a Right First Time approach
• Ensure consistency between QCD objectives and contractual/regulatory obligations applicable to projects
• Drive continuous improvement plans to analyze and reduce CONQ, NCR, Safety issues and Demerit

Quality Embedded in Operations

• Deploy the Quality Policy within the Site Management Committee
• Be responsible for Quality and Safety assessment of products and services delivered, in line with contractual quality requirements
• Increase customer satisfaction through periodic meetings, customer surveys and product delivery controls
• Manage and escalate top issues impacting Safety and Customer satisfaction
• Ensure DFQ Gate Reviews and Suppliers FAI are performed on time, including waivers when required

Quality Resources Management

• Lead, manage and develop Quality teams using Quality School, expertise and APSYS
• Deploy standard tools and indicators and contribute to their continuous improvement

QMS and Process Management

• Ensure process governance, risk and opportunity management with Site interested parties
• Evaluate quality performance of each process through internal audits
• Ensure proper update of Quality (QMS) reference documents using the REX process
• Ensure Site QMS compliance with Alstom standards, customer standards and ISO 9001 / IRIS / CMMI / ECM requirements

Performance Measurements

• Monitor standard Quality KPIs (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3, etc.)
• Track APSYS score, internal and external audit results
• Monitor customer satisfaction through customer audits and yearly site evaluations
• Job Location / Mobility: Site-based position with travels and missions

Main Required Competences

Educational Requirements

Mandatory

• Master’s degree in Engineering, General Management or Quality Management

Desirable

• Knowledge of the railway industry (standards, norms, certifications)

Experience

Mandatory

• Minimum 10 years of experience in Quality, Project and Operations environments
• Proven experience in managing quality and problem-solving tools

Desirable

• Senior management experience, with good knowledge of different types of products

Competencies & Skills (Technical & Behavioral)

• Fluent in English (mandatory)
• Strong customer orientation
• Data-driven, courageous and rigorous mindset
• Ability to manage teams in cross-functional and multicultural environments
• Strong leadership and communication skills

Equal Employment Opportunity

As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type: Experienced