Client Advisor

Il y a 5 jours

Antwerpen, Belgique Axis Group - HR Advisor Temps plein 26 000 € - 38 000 € Contrat

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Will you be our new Customer Service Representative in Walloon Brabant? As the first point of contact for our customers, you’ll play a key role in providing customer-focused solutions and maintaining professional relationships. You’re proactive, eager to learn, and enjoy a variety of tasks. With your fluent communication skills in both French and Dutch, you’ll ensure a warm welcome and smooth collaboration with the sales team. Enjoy a competitive salary, additional benefits, and the opportunity to grow within a dynamic organization.

You are the first point of contact for our customers—including business owners and professionals—via phone, email, our app, or in person at the office;
When customers have questions, you provide customer-focused and independent solutions or refer them to your colleagues, such as account managers or the district manager;
At events or during client visits, you ensure a warm and professional welcome;
You make a significant contribution to the account manager team by actively keeping them informed of relevant client information and business needs that you identify during conversations;
You schedule appointments with clients, both for existing accounts and for potential new clients whom you approach first;
In addition, you provide administrative support to the sales team, such as processing and verifying client data in our systems;
You take practical office tasks seriously and handle the logistics of events;
For you, it goes without saying that every assignment must be completed on time and accurately, always with excellent service in mind.

Is an enthusiastic and motivated professional who thrives on regular contact with clients;
Demonstrates a client-focused approach and strong listening skills, and consistently seeks the most suitable solutions for both business owners and independent professionals in a professional manner;
Has the courage to proactively pick up the phone, whether for existing or potential new clients;
Is eager to learn and open to new methods or digital tools; you see change as a challenge;
Is results-oriented and enjoys a varied range of tasks;
Has the ability to set priorities independently and can create an efficient daily schedule on your own;
You express yourself fluently in French, both verbally and in writing. In addition, you have a good command of Dutch;
Preferably holds a bachelor’s or master’s degree, but we are also open to candidates who have acquired their skills through experience.

A fixed salary with the option to use your 13th-month paycheck through a Flexplan for things like bike leasing, retirement savings, internet, or IT equipment;
A performance-based bonus, such as a team bonus;
Attractive fringe benefits, including meal vouchers, the latest iPhone with a corresponding subscription, a bicycle allowance, a generous number of vacation days, and an eco-bonus;
Health and disability insurance, as well as group insurance, starting from your first day on the job;
The opportunity to benefit from our profit-sharing plan as our company grows;
A tax-advantaged group bonus upon achieving NPS (Net Promoter Score) targets.

Client Advisor

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