Sales operations representative EN/DE | Brecht | Permanent Contract
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Position: Sales Operations Representative / Order Administrator
Location: Brecht
As a Sales Operations Representative / Order Processor, you will play a key role in ensuring smooth order processing and customer satisfaction. You will follow up on orders, report and resolve incidents, and communicate effectively with both customers and internal departments. You will coordinate shipments with factories and be an integral part of the team based in Brecht, handling orders for the US market.
Primary Duties & Responsibilities:
- Review incoming customer orders for items, pricing, and export license requirements.
- Process sales orders in the ERP system (SAP) using the ESKER tool.
- Process purchase orders at manufacturing plants, if required.
- Follow up on sales orders with manufacturing plants and warehouses to ensure timely delivery.
- Communicate with customers regarding their orders; resolve delivery issues, respond to inquiries, and provide necessary delivery documentation.
- Request export documentation from customers as needed.
- Invoice customers after delivery and monitor customer balances prior to shipment.
- Maintain and closely monitor order backlog.
- Record orders and customer information in internal systems and files.
- Serve as a backup for other Sales Operations Specialists when needed.