Senior Public Sector IT Service Delivery Lead

Il y a 1 jour

Brussel Hoofdstad, Brussel Hoofdstad, Belgique ARHS Group Temps plein 80 000 € - 115 000 € Contrat

ARHS Group is seeking a Senior Service Delivery Coordinator to manage large-scale IT services for a European agency. You will coordinate operational service delivery, ensure SLA compliance, lead incident, problem, change and capacity management, and organize service reviews.

You will monitor KPIs, drive continuous improvements, and align dependencies across providers and technical teams, ensuring up-to-date documentation (CMDB) and clear reporting.