Senior Public Sector IT Service Delivery Lead
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ARHS Group is seeking a Senior Service Delivery Coordinator to manage large-scale IT services for a European agency. You will coordinate operational service delivery, ensure SLA compliance, lead incident, problem, change and capacity management, and organize service reviews.
You will monitor KPIs, drive continuous improvements, and align dependencies across providers and technical teams, ensuring up-to-date documentation (CMDB) and clear reporting.