Senior Customer Supply Chain Manager Benelux/ Nordics

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Senior Customer Supply Chain Manager Benelux/ Nordics & DACH

Location: Lebbeke-Wieze, BE, 9280

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond

About the role

Within Regional Supply Chain Europe Teamand reporting to the Customer Supply Chain Director WE, the Senior Customer Supply Chain Manager Benelux / DACH pilots Supply Chain service and performance for theBenelux / DACH cluster. He / She partners with the regional Supply Chain functions (Demand Planning, Supply Planning, Logistics and Customer Service) to deliver best in class Supply Chain operational execution, sustainable cost advantage (productivity agenda) and customer value in this cluster.

Key responsibilities include

The Senior Customer Supply Chain Manager Benelux / DACH plays a pivotal role in partnering with the respective Country / cluster MDs to deliver upon the country / cluster Service level & volume objectives and enable growth by driving excellence in execution.

Cluster SCS Strategy

• On a yearly basis, based on BNL/DACH Fiscal Year plans & Customer Supply Chain key strategic objectives for WE region:

- Defines Customer Supply Chain key strategic objectives for clusters overseen.

- Lead roadmap, monitor performance and cross correct to achieve targets.

• Communicate pro-actively on CSC strategic objectives and action plans with key stakeholders (MD’s, Europe Regional Supply Chain Team, Sales & Marketing Teams and Finance) to get all the necessary support to deliver objectives for overseen clusters.

Planning

• In close collaboration with BNL / DACH Sales Teams & European Demand Planning team, build a rolling 18-months demand plan for BNL / DACH .
• Provide all relevant information on market dynamics (economic, industry, customer, competitive landscape) impacting BC rolling forecast.
• Drive Risks & Opportunities discussions for BNL / DACH clusters and provide output to Customer Supply Chain Director WE / European DP Team in preparation of the Demand Sign Off as well as of S&OE / S&OP forums.
• Monitor closely forecast accuracy (BIAS / WMAPE) and implement corrective actions to reduce impact of variability on operations.
• Improve stock rotation by pro-actively proposing slow movers / outlet stock to clusters’ sales teams / customers and coordinating excellent order management execution.

S&OE

• Drives local S&OE process and discussions for Benelux/ DACH. Pro-actively shares with local sales teams the output of European S&OE / S&OP forums and implements related action plans.
• Drives demand and supply alignment for Benelux and DACH markets, in close collaboration with Customer Supply Chain Director WE, Europe Regional SC Team, local MD’s.
• Implements WE regional supply arbitrage decisions in own clusters.
• Instigate a customer-focused approach within own team. Ensure each local team (BNL, DACH) develops a strong knowledge of their customers operating models and propose adequate services to secure loyalty and position Barry Callebaut as preferred supplier.
• Implement a strong collaboration between local CS team (Operations leads, collaborations lead, Ops & collab leads) and related GBS customer service team leads / CS agents to deliver targeted service levels.
• Ensure excellent operational day to day relationship with our customers

- regular visit and alignment meeting on operations,

- negotiation of logistic terms and conditions

• implementation of customized actions / projects to enhance customer experience (digitalization of transactions, additional services, joint business plans, ...)
• adherence to SLA’s
• adherence to OTB order management process

Cluster Customer SC Operations

• Monitor Customer Service teams (local /GBS) performance and implements corrective actions in a continuous improvement mindset.
• Manages escalations from local commercial teams.
• In case of ri