Technical Account Manager
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Azumuta is a fast-growing manufacturing SaaS scale-up helping leading manufacturers across Europe and North America digitize and optimize shop-floor operations. With AI-powered solutions, we're transforming how manufacturing gets done.
The Role
As Technical Account Manager – Strategic Accounts, you'll own the long-term success of our key customers after go-live. You'll combine strong customer relationships, technical understanding and strategic thinking to drive adoption, retention and growth.
This is not a support or implementation role. You'll act as a trusted advisor, connecting customer needs with the right solutions and internal teams.
What You'll Do
- Own strategic customer relationships and success plans
- Drive product adoption, multi-site rollouts and measurable business outcomes
- Build relationships with stakeholders from shop-floor teams to executive sponsors
- Identify risks, improvement opportunities and expansion potential
- Lead initial discovery and translate customer challenges into high-level solutions
- Collaborate with Sales, Product and Professional Services to ensure customer success
- Support renewal readiness and long-term account growth
What We're Looking For
- 5+ years in Technical Account Management, Customer Success, Solutions Consulting or Implementation within B2B SaaS
- Experience managing complex enterprise accounts and multiple stakeholders
- Strong understanding of manufacturing or industrial software (MES, MOM, ERP, QMS or similar)
- Technical fluency in integrations, APIs and data flows
- Ability to translate business challenges into practical solutions
- Excellent communication and stakeholder management skills
- Fluent in Dutch and/or French, with strong English
- Willingness to travel approximately 20%
What We Offer
- Competitive salary and comprehensive benefits, including healthcare, meal vouchers and mobility options
- Flexible working hours and hybrid collaboration in Ghent (3 days/week)
- High ownership and direct impact on strategic international customers
- A collaborative, ambitious team with plenty of opportunities to grow