Technical Account Manager

Il y a 4 jours

OostVlaanderen, Oost-Vlaanderen, Belgique Azumuta Temps plein 60 000 € - 90 000 € Contrat

Azumuta is a fast-growing manufacturing SaaS scale-up helping leading manufacturers across Europe and North America digitize and optimize shop-floor operations. With AI-powered solutions, we're transforming how manufacturing gets done.

The Role

As Technical Account Manager – Strategic Accounts, you'll own the long-term success of our key customers after go-live. You'll combine strong customer relationships, technical understanding and strategic thinking to drive adoption, retention and growth.

This is not a support or implementation role. You'll act as a trusted advisor, connecting customer needs with the right solutions and internal teams.

What You'll Do

  • Own strategic customer relationships and success plans
  • Drive product adoption, multi-site rollouts and measurable business outcomes
  • Build relationships with stakeholders from shop-floor teams to executive sponsors
  • Identify risks, improvement opportunities and expansion potential
  • Lead initial discovery and translate customer challenges into high-level solutions
  • Collaborate with Sales, Product and Professional Services to ensure customer success
  • Support renewal readiness and long-term account growth

What We're Looking For

  • 5+ years in Technical Account Management, Customer Success, Solutions Consulting or Implementation within B2B SaaS
  • Experience managing complex enterprise accounts and multiple stakeholders
  • Strong understanding of manufacturing or industrial software (MES, MOM, ERP, QMS or similar)
  • Technical fluency in integrations, APIs and data flows
  • Ability to translate business challenges into practical solutions
  • Excellent communication and stakeholder management skills
  • Fluent in Dutch and/or French, with strong English
  • Willingness to travel approximately 20%

What We Offer

  • Competitive salary and comprehensive benefits, including healthcare, meal vouchers and mobility options
  • Flexible working hours and hybrid collaboration in Ghent (3 days/week)
  • High ownership and direct impact on strategic international customers
  • A collaborative, ambitious team with plenty of opportunities to grow