Hybrid Customer Operations Lead: CSO
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Zero Friction is seeking a hands-on Team Lead to own two customer operation sides end-to-end across Belgium, the Netherlands, France and the UK. You’ll lead and coach a seven-person team in Client Services and Customer Success, ensuring fast, clear, and high-quality experiences for both end customers and business clients.
In this role you’ll monitor queues, manage workloads, set KPIs, and handle escalations while collaborating with Product, Sales, Finance and HR to align on strategy and