Service Delivery Manager – Belgium
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Service Delivery Manager
As a Service Delivery Manager you are the link between Belnet and its “High Profile” customers, i.e. strategic customers with specific needs. You are responsible for the operational quality, continuity and customer satisfaction of the services that Belnet provides to them. You act as the primary point of contact for customers regarding the operational delivery or modification of services and coordinate with internal and external stakeholders to adhere to the agreed Service Level Agreements (SLAs).
Core tasks
- Service coordination and monitoring: You monitor the agreed Service Level Agreements and ensure that operational performance (KPIs), such as lead time and quality, are achieved. You also monitor changes in the network very closely.
- Customer relations: You act as the central point of contact for customers and build sustainable customer relationships. This is done, among other things, through periodic consultation about the services provided and actively managing expectations.
- Supplier management: You coordinate with external suppliers and partners about service delivery and escalations.
- Governance: you build and implement sustainable governance. You form the bridge between customers, the build team and Belnet’s operational teams.
- Process optimization: You analyze the incidents, identify the bottlenecks and work to implement improvements.
- Reporting: You monitor performance and prepare periodic reports on the quality and performance of the services provided. You report these to both customers and internal management.
Profile
- You have at least 6 years of experience in IT Service Delivery Management in a government context, preferably the federal government.
- You have experience with ITIL processes (certification in ITIL v3/v4 is a plus).
- You have a good knowledge of project methodologies (such as PRINCE2).
- You have experience with stakeholder management at different levels, including customers and suppliers.
- You have an affinity with IT (network).
- You have strong organizational and planning skills where you can keep an overview and set priorities.
- You have excellent negotiation and networking skills to communicate with customers in a clear, diplomatic and effective manner.
- You can work with large amounts of data to spot trends and analyze structural problems.
- You can motivate and coach people and thus stimulate a culture of continuous feedback.
- You can communicate fluently in Dutch and French. You also master English.
- You can be deployed immediately.
-
Service Delivery Manager
Il y a 19 heures
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Jobtailor Temps plein 35 000 € - 52 000 € Contrat• Serve as the primary point of contact for clients• Manage end-to-end service delivery (operations, continuous improvement, governance)• Ensure compliance (personal data/privacy, certifications, and control frameworks)RequirementsProven experience in client relationship managementStakeholder management skillsExperience in service performance...
-
Service Delivery Manager
Il y a 2 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Econocom Belgium Temps plein 90 000 € - 120 000 € ContratAre you passionate about customer satisfaction, service excellence, and stakeholder management? We're looking for an experienced Senior Service Delivery Manager to oversee a portfolio of strategic customers and ensure the successful delivery of our managed IT services. As the key link between customers, delivery teams, partners, and management, you will...
-
Service Delivery Manager
Il y a 19 heures
Brussel, Brussel-Hoofdstad, Belgique MORO TECH Temps plein 70 000 € - 100 000 € ContratReady to Make an Impact?MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation solutions, data-driven strategies and a deep technical expertise. Ready to Make an Impact?MORO TECH is a tech house with a global team on a mission to empower businesses to succeed through business transformation...
-
Service Delivery Manager
Il y a 3 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique MORO TECHNOLOGY CORPORATION Temps plein 70 000 € - 100 000 € ContratMoro Technology Corporation (MTC) is Software Engineering services provider with teams across Europe, Japan and North America. By combining technical expertise with the principles of Japanese craftsmanship, we focus on building high-quality solutions while continuously improving the way we work. Our work spans Automotive and Smart Mobility, helping shape the...
-
Manager, Service Delivery
Il y a 3 jours
Brussel, Brussel-Hoofdstad, Belgique Sirva Temps plein 55 000 € - 75 000 € ContratMANAGER, SERVICE DELIVERY We are seeking an experienced and people-focused manager to lead and deliver high-quality, end-to-end relocation and moving services for our clients and assignees. This role combines operational leadership, client engagement, and service execution, ensuring a seamless experience across all stages of the relocation journey. Key...
-
Service Delivery Manager
Il y a 3 jours
Brussel, Brussel-Hoofdstad, Belgique Sopra Steria Temps plein 50 000 € - 80 000 € ContratJoin to apply for the Service Delivery Manager role at Sopra Steria. Get AI-powered advice on this job and more exclusive features. Company Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. With more than 56,000 colleagues in 30 countries, we rank as...
-
Technical Service Delivery Manager
Il y a 2 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Sopra Steria Temps plein 55 000 € - 80 000 € ContratSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51.000 colleagues in nearly 30 countries, we rankas Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our...
-
Service Delivery Manager
Il y a 2 jours
Brussel, Brussel-Hoofdstad, Belgique Belgie Vacature Temps plein 85 000 € - 120 000 € ContratTaken en verantwoordelijkheden At Credendo, the SAP landscape plays a crucial role in our business processes. As a Service Delivery Manager for SAP, you are responsible for the end-to-end management of the SAP applications and associated services. You ensure that the applications function high-performance, securely and in accordance with the business...
-
Sophis – Service Delivery Manager
Il y a 3 jours
Brussel Hoofdstad, Brussel Hoofdstad, Belgique HCLTech Temps plein 90 000 € - 150 000 € ContratJob Role‑Sophis – Service Delivery Manager Experience Level- 10 + Years Job Description‑ Key Responsibilities Service Governance Own overall service delivery for Sophis across Dev, UAT, and Production environments Define, track, and report on SLAs, OLAs, and KPIs for platform availability, incident resolution, and change success Chair regular service...
-
Service Delivery Manager D365 FO
Il y a 19 heures
Brussel Hoofdstad, Brussel Hoofdstad, Belgique Belmont Lavan Ltd Temps plein 60 000 € - 80 000 € ContratThe Service Delivery Manager is responsible for overseeing the successful delivery of services to a portfolio of clients, ensuring that service commitments are met while driving operational excellence and continuous improvement. This role acts as the primary point of contact for service-related matters, managing service performance, stakeholder...
