Ivanti Expert
Il y a 4 jours
Brussel, Brussel-Hoofdstad, Belgique
Appsierra Group
Temps plein
55 000 € - 75 000 € Contrat
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Main tasks:
- Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
- Ensuring operation and software maintenance together with the team,
- Advise key users on IT service management issues and best practices when using the tool,
- Participate in the end-to-end activities of new developments and configurations
- Initiating and participating in further developments and improvements of the software,
- Ongoing support with the integration of the software into the application and system landscape of Elia Group.
- Supporting the testing and training of end users,
Requirements:
- University degree in business informatics, computer science or comparable
- At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
- Knowledge of ITIL-based service management
- Experience with Java Script
- Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)
Addiontal assets:
- Knowledge of similar service management tools such as Service Now or Zendesk
- Experience with MS SQL, SOAP and REST API
- Experience in IT operations management
- Good understanding of agile methods
Languages:
- Fluent in English
- Good level of Dutch and/or French and/or German is a plus