Ivanti Expert

Il y a 4 jours

Brussel, Brussel-Hoofdstad, Belgique Appsierra Group Temps plein 55 000 € - 75 000 € Contrat

Main tasks:

  • Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools,
  • Ensuring operation and software maintenance together with the team,
  • Advise key users on IT service management issues and best practices when using the tool,
  • Participate in the end-to-end activities of new developments and configurations
  • Initiating and participating in further developments and improvements of the software,
  • Ongoing support with the integration of the software into the application and system landscape of Elia Group.
  • Supporting the testing and training of end users,

Requirements:

  • University degree in business informatics, computer science or comparable
  • At least 3 years of experience with and up-to-date knowledge of service management tools (preferably Ivanti Service Manager)
  • Knowledge of ITIL-based service management
  • Experience with Java Script
  • Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software)

Addiontal assets:

  • Knowledge of similar service management tools such as Service Now or Zendesk
  • Experience with MS SQL, SOAP and REST API
  • Experience in IT operations management
  • Good understanding of agile methods

Languages:

  • Fluent in English
  • Good level of Dutch and/or French and/or German is a plus