Back Office Employee | Diegem
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Our client is an international medical company located in Diegem.Administrative role in the back-office team of a multinational medical company based in Diegem.
Imagine your next role as an Operations Support Associate who is willing to learn Day to Day Operations management. After a thorough on-the-job training, your responsibilities will include:
- Respond to customer inquiries regarding Product installation & Service Processes and coordinate with 3rd party suppliers (Warehouses & repair Depots) when necessary.
- Ensure all activities are recorded within the Service Management System through daily updates to maintain the traceability of products and documentation.
- Review, Update, Prepare and Process Customers Orders using the Service Management system application.
- Process daily local goods reception and dispatch to the next service provider or return to the customer.
- Work with Third Party service provider applications for shipments and receiving.
- Work with depot technician to issue Service request demand.
- Document repair report from the Depot center to the Service Management application using adequate training equipment, Work Instructions, and guidelines provided by the team leader.
- Use Supporting documents to update service value Work Orders with accuracy in the service tool.
- Collect data and prepare for routine reports to management.
- Take necessary contacts with relevant parties to understand Product/Service status.
- a full-time job with a competitive salary (max €2.200 net, depending on your competencies) completed with extra-legal benefits: luncheon and eco-vouchers, insurances, extra holidays, free public transport, bonus system, home office 2 days/week (after 6 months training period)
- a very pleasant and supportive team in a large and well-reputed international company
To be successful in this role you have:
- Fluency in English. Any additional languages are a plus.
- A bachelor degreecombinedwith+/-2yearsofprofessionalexperience in an administrative role
- Previous experience of working with CRM systems would be an advantage.
- Resistance to stress and a strong eye for detail
- Willing to learn and have a real desire to deliver first class Operations/Customer service.
- Experience of working in a Sales /Operations/Customer service role is desired but not necessary
- Willing to work on a full-time basis from the offices in Diegem for the first 6 months
Our client is an international medical company located in Diegem.
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