Service Desk Agent

Il y a 4 jours

Brussel Hoofdstad, Belgique cronoseuropa Temps plein 35 000 € - 52 000 € Contrat

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Technical support line 2 (mainly in Oracle) regarding the use of information systems
Release notes of the information systems
High level testing of the information systems (service to developer teams)
Maintenance of the Knowledge Database

Minimum Bachelor degree of 3 years.

Good IT skills in particular Oracle SQL, PL/SQL and basic Unix
Excellent communication / writing skills
Capability of integration in an international/multicultural environment, rapid self‑starting capability and experience in working in a team
Ability to participate in multi‑lingual meetings
Ability to apply high quality standards
Able to cope with the needs of multi‑language site deployment
Knowledge in end‑user assistance or support of information systems
Good knowledge of ITIL
Knowledge of wiki, collaborative sites and social networks
Good reporting skills

Capability of integration in an international/multicultural environment, rapid self‑starting capability and experience in working in a team
Ability to participate in multilingual meetings; good communication skills
Ability to work in multi‑cultural environment, on multiple large projects
Excellent team player
Ability to understand, speak and write French and English (B2 level for both) is needed
High degree of confidentiality, discretion and integrity is required as the applications managed and maintained in DIGIT B2 contain personal and confidential data