Service / Project Manager Junior and Medior
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About Smile
Passionate about tech, digital solutions, and innovation? Join 1,800 employees at Smile, the European leader in open-source integration and consulting across 20 offices in 9 countries.
Collaborative spirit and continuous knowledge sharing are at the core of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital ecosystem.
On behalf of one of our major clients based in Brussels, we are actively looking for a Service / Project Manager (Junior or Medior) to oversee infrastructure, service operations, and application delivery workflows.
Mission & Responsibilities
In this dual-capability role, you will support both strategic project delivery and structured service lifecycle management.
Project & Service Governance: Define parameters using Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts.
IT Service Management (ITSM): Apply ITIL processes and leverage ServiceNow to track and optimize daily IT delivery and support operations.
Methodology & Agile Execution: Work within structured environments (Prince II) alongside agile frameworks (SAFe, DSDM).
Application Lifecycle Management: Monitor the end-to-end lifecycle of web applications, ensuring smooth transitions from development to production.
Tracking & Reporting: Build operational dashboards and track progress using MS Project Online, Jira, and Confluence.
Required Profile
Technical & Methodological Skills:
Working knowledge of Prince II and ITIL best practices.
Hands‑on experience with Agile setups (SAFe, DSDM).
Technical proficiency in ServiceNow, MS Project Online, Jira, and Confluence.
Strong grasp of web application lifecycles and deployment workflows.
Language Requirements:
English: Professional proficiency (Minimum 3/4) AND
Dutch OR French: Professional proficiency (Minimum 3/4).
Seniority Criteria:
Junior Level (1+ year): Practical experience in IT project coordination or service desk support.
Medior Level (3+ years): Proven ability to autonomously manage medium-scale IT projects or application services.
Why Join Smile?
Peer Management: Proximity management designed to support your personal growth.
Continuous Learning: Access to e-learning platforms, sponsored certifications, and knowledge sharing.
Vibrant Community: Regular team events, annual conventions, summer parties, and afterwork gatherings.
Recruitment Process
First Contact: A brief intro call to discuss your career goals.
Introductory Meeting: An opportunity to detail your background.
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