Application Support
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Our client, a prominent international organization, is looking for an Application Support & Integration Specialist to manage document solutions within a secure enterprise environment. The role involves troubleshooting end-to-end printing issues across workstations, servers, and network infrastructure to ensure seamless service delivery.
- Analyse and resolve technical incidents and service issues through to recovery or controlled escalation.
- Perform installation, configuration, testing, and upgrade activities for applications and hardware components.
- Manage and troubleshoot uniFLOW and Follow-Me printing solutions including workflows and authentication.
- Collaborate with infrastructure and security teams to resolve issues involving connectivity, firewalls, and directory services.
- Execute change and service request processes using structured ticketing systems.
- Document technical configurations, test results, and operational risks to ensure service continuity.
- 3+ years of experience in application support or technical integration within an enterprise environment.
- Practical knowledge of Windows Server and Active Directory.
- Technical experience with TCP/IP and DNS protocols.
- Working knowledge of SQL and system logging.
- Experience with L2/L3 troubleshooting and software deployment.
- Practical experience with Incident, Problem, and Change Management processes.
- You possess strong stakeholder management and technical documentation skills.
- Willingness to obtain NATO Secret security clearance.
- You are fluent in English.
Nice to Haves
- Knowledge of uniFLOW or comparable print management solutions.
- Possession of ITIL Foundation or equivalent ITSM knowledge.
- Experience with UAT, rollback planning, and service transition.
- Professional experience in a secure or regulated international environment.
- Working knowledge of Dutch and French.
- Start date: ASAP
- Duration: Long-term
- Work regime: Full-time
- Location: Braine-l’Alleud
- Working model: Onsite
- Contract: open to both permanent employees and freelancers.
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