Professional Services Manager- French Speaker

About Us

About Us

At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions. So… What does it mean to be a #Nextlaner?

• Be part of a growth-oriented culture.
• Collaborate with colleagues from all over the world.
• Believe in the Power of ideas and the diversity of thought.
• Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world.

About The Role

This is a greenfield leadership opportunity to build and lead a new Professional Services Centre of Excellence. As Professional Services Manager, you will own the setup, delivery, and scaling of implementation, deployment, training, and consulting services. You will define how projects are delivered, how teams are onboarded, and how customer engagements create long-term value. The role combines strategic ownership with hands‑on leadership and is ideal for someone who thrives in building teams, delivery frameworks, and customer trust from scratch. You will work closely with local teams across multiple European countries, contributing to a truly international collaboration environment where knowledge sharing and cross‑border teamwork are key to success.

Your Responsibilities

Build & Lead the Team

• Recruit, onboard, and develop Professional Services consultants and delivery-focused roles
• Define team structure, utilization models, and career paths
• Build a strong delivery culture with high ownership and customer focus
• Act as escalation point for complex projects or customer situations

Onboarding & Knowledge Transfer

• Carry out and support onboarding programs for Professional Services team members
• Lead structured knowledge transfer from existing regions and experts
• Develop and maintain delivery methodologies, templates, and best practices
• Ensure consistent quality and predictability across all customer engagements

Project & Delivery Ownership

• Own the Professional Services project portfolio including implementations, upgrades, and training
• Ensure delivery aligns with agreed scope, timelines, and commercial targets
• Proactively manage risks, dependencies, and delivery challenges
• Continuously improve delivery efficiency and customer outcomes

Customer & Commercial Collaboration

• Act as a trusted advisor to customers throughout implementation and onboarding
• Collaborate closely with Sales on pre‑sales support, scoping, and handover to delivery
• Ensure Professional Services engagements are delivered profitably and sustainably

Performance & Continuous Improvement

• Define, track, and improve KPIs such as utilization, delivery margin, on‑time delivery, and customer satisfaction
• Optimize tools, processes, and delivery models to support scale
• Provide structured feedback to Product and Engineering based on implementation insights

What We’re Looking For

• Experience: Proven experience leading Professional Services, implementation, or consulting teams in a SaaS or software environment. Demonstrated experience building or scaling delivery teams and service organizations, ideally in an international or multi‑market context. Strong background in project delivery, customer onboarding, and implementation governance
• Languages: Fluent in English and French (mandatory)
• Communication: Excellent verbal and written communication skills, with the ability to manage senior customer stakeholders and align internal teams. Comfortable presenting delivery plans, managing expectations, and acting as an escalation point during complex customer engagements.
• Technical Skills:
• Strong understanding of software implementation and deployment models
• Experience with project management methodologies and tools (e.g. Jira, MS Project, Asana, Monday.com or similar)
• Ability to translate technical concepts into customer‑facing solutions
• Experience collaborating closely with Product, Engineering, and Sales teams
• Familiarity with delivery KPIs such as utilization