ITSM Governance
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Fujitsu Brussels is seeking an ITSM Process & Performance Coordinator on a 3-month contract. You will govern ITIL processes, coordinate Process Managers, and ensure data quality in ServiceNow while delivering KPI dashboards and continuous improvement actions.
The role focuses on governance, reporting, and stakeholder coordination across Service Desk and support teams, with strong emphasis on ITIL practices and data-driven decisions.