ITIL Change Manager

Il y a 2 jours

Brussel Hoofdstad, Belgique E-Resourcing Belgium BV Temps plein 65 000 € - 95 000 €/an

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Own the Change Enablement practice, governance framework, standards and process maturity roadmap.

Chair iCAB, CAB and eCAB forums and provide final governance recommendations for high-risk and business-critical changes.
Drive risk-based decision making by validating impact assessments, implementation plans, testing evidence and rollback strategies.
Maintain the Forward Schedule of Changes (FSC) and oversee cross-customer change collision management.
Provide executive visibility on change risks, service impacts and governance exceptions.
Define and monitor KPI and SLA performance targets for Change Management.
Lead Post Implementation Reviews (PIR) and ensure lessons learned are translated into measurable service improvements.
Partner with Incident, Problem, Release, Service Delivery, Project Delivery and Customer Success teams to reduce change-related disruptions.
Support customer governance boards, audits, compliance reviews and contractual reporting obligations.
Coach operational teams and promote a culture of ownership, quality and continual improvement.
Drive Continual Service Improvement initiatives and increase process maturity across the organization.
Incident manager on duty outside business hours on a rotating basis