IS/IT Demand Manager

IS/IT Demand Manager

Location: Belgium
Working Model: Hybrid
Languages: French required, Dutch and/or English are a strong asset

About the Role

We are looking for an IS/IT Demand Manager to act as the key liaison between the IT organization and business departments.

In this role, you will be responsible for collecting, challenging, refining, prioritizing, and coordinating business demands related to information systems and technology initiatives. You will ensure that business needs are clearly understood, properly documented, and effectively translated into actionable IT deliverables.

Success in this position requires strong communication, organization, stakeholder management, and coordination skills. While this is not a traditional Project Manager role, you will play a central role in orchestrating activities and ensuring requests progress efficiently through the organization.

Key Responsibilities

Demand Management

• Build strong relationships with business stakeholders across the organization.

• Gather and understand business needs related to IS/IT initiatives.

• Facilitate discussions to clarify requirements, objectives, and expected outcomes.

• Ensure demands are accurately documented and aligned with business priorities.

Requirements Analysis & Refinement

• Analyze incoming requests and challenge requirements where necessary.

• Structure and formalize business demands into clear and actionable deliverables.

• Assess feasibility, dependencies, risks, and potential impacts.

• Ensure requests are aligned with technical constraints and organizational priorities.

Coordination & Follow-Up

• Coordinate with technical teams and key stakeholders to ensure efficient execution of requests.

• Monitor the progress of activities and ensure deadlines are respected.

• Identify roadblocks and facilitate their resolution.

• Actively follow up with contributors to obtain updates, feedback, and decisions required to move initiatives forward.

Stakeholder Communication

• Provide regular status updates to business teams and management.

• Ensure transparency regarding priorities, timelines, and deliverables.

• Facilitate communication between technical and non-technical stakeholders.

• Promote alignment and shared understanding across all parties involved.

Planning & Prioritization

• Support the prioritization of demands based on business value, urgency, and impact.

• Define clear action plans and next steps for each initiative.

• Coordinate resource allocation and implementation planning when required.

Continuous Improvement

• Identify opportunities to improve demand management processes and governance.

• Contribute to the optimization of workflows between business and IT teams.

• Support the development of best practices for demand intake, prioritization, and delivery.

Ideal Candidate

Experience

• Previous experience in a Demand Management, Business Analyst, Project Coordination, PMO, Service Delivery, or similar role within an IT environment.

• Experience working closely with both business stakeholders and technical teams.

• Strong understanding of how IT organizations operate and deliver services.

Key Skills

• Excellent communication and stakeholder management skills.

• Strong analytical and problem-solving capabilities.

• Ability to structure, prioritize, and coordinate multiple initiatives simultaneously.

• Strong organizational and time management skills.

• Proactive and persistent approach to follow-up and execution.

• Ability to work effectively in fast-paced and evolving environments.

• Strong interpersonal skills with the ability to build trust across departments.

Technical Understanding

• Good understanding of Information Systems and IT environments.

• Ability to discuss requirements with technical teams and translate business needs into actionable items.

• Familiarity with project delivery methodologies and governance processes is considered an asset.

Education & Qualifications

• Bachelor's or Master's degree in Information Technology, Engineering, Business Management, Project Management, or a related field.

• Previous experience in a similar IS/IT-oriented role is required.