IT Service Level Manager: SLA

Il y a 3 jours

WaalsBrabant, Waals-Brabant, Belgique Next-Link Temps plein 60 000 € - 90 000 €/an

Nextlink is seeking an experienced Service Level Manager to oversee end-to-end IT service delivery performance in a security-sensitive Belgian environment. You will coordinate multiple delivery entities, support SLA development, and establish meaningful KPIs with robust reporting capabilities.

The role requires ITIL knowledge, strong governance and stakeholder-management skills, and the ability to translate business reporting needs into automated technical specifications.