Telecom Customer Experience Specialist
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Proximus zoekt een klantendienstmedewerker die inkomende oproepen via telefoon, chat of een ander kanaal beantwoordt en snel de situatie en behoefte van de klant inschat. Je doel is de beste klantenervaring te bieden en klanten te helpen met producten en toegankelijke oplossingen, waarbij je problemen vanaf de eerste oproep oplost.
Je werkt in een gedreven team, ontvangt een degelijke opleiding en krijgt de kans om commercieel bij te dragen met upsell en cross-sell, terwijl je klanttevredenheid
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