C005336 Endpoint Security Assistant

Deadline Date: Monday 21 September 2026

Requirement: Endpoint Security Assistant

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 395

Required Start Date: 2 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Under the direction of the service delivery manager the contractor shall:

1. Software Lifecycle & Change Management Support

• Monitor vendor sites for software updates and tools
• Download, package, and archive software releases (e.g., ZIP files)
• Prepare supporting documentation (product guides, release notes, change logs)
• Initiate and process internal Requests for Change (RFCs)
• Complete required internal approval documentation and compliance paperwork

2. Shared Mailbox & Action Tracking

• Monitor and manage the team's group mailbox
• Track pending requests and open items
• Proactively follow up with engineers on unanswered emails and tickets
• Send reminders and ensure no actions are missed
• Maintain visibility of response status and closure

3. Web Portal Content Management

• Maintain and update the team's web portal
• Replace outdated versions of published materials
• Ensure new releases are properly uploaded
• Verify completeness of uploaded materials (e.g., release notes, change logs)
• Perform quality checks before publication

4. Lab Environment Coordination

• Ensure lab environments are updated with latest approved software versions
• Maintain correct configurations based on engineering guidance
• Track version alignment between lab and production references

5. Reporting & Post-Change Analysis

• Track implementation of configuration changes
• Prepare follow-up reports (e.g., one week post-change)
• Analyze results using Excel (filtering, grouping, trend analysis)
• Summarize findings and present structured feedback to engineers
• Highlight potential corrective actions

6. Documentation & Process Governance

• Document internal procedures and workflows
• Take meeting minutes and track action items
• Maintain structured documentation repository
• Ensure processes are consistently recorded and updated

7. General Administrative & Operational Support

• Handle internal administrative requests (e.g., spreadsheets, reporting inputs)
• Support onboarding of newcomers
• Coordinate visitor logistics (room bookings, paperwork, access coordination)
• Assist with operational organization tasks as required

Specific Working Conditions:

If working from a remote location, the contractor shall provide IT equipment for the processing of public and unclassified information in support of their duties, including the capability to participate in video meetings using Microsoft based collaboration tools. The contractor may be permitted to perform work remotely, from a different NATO nation than the duty location, for up to a maximum of twenty percent (20%) of their total working time, subject to prior approval by their Resource Manager (to which they will be assigned upon contract start) and the section head. The contractor may work from their home in the duty location subject to the NCIA teleworking policy and in coordination with the section head.

Travel required:

The contractor may be required to travel to NCIA locations in Belgium for in-person or department meetings. In such cases the contractor will be reimbursed for travel costs according to NATO regulations for traveling on NATO duty. Each travel will be a maximum of 2 days lengths and happening no more than once per 2 months. Contractors traveling for work purposes shall initiate travel requests from their designated duty station only.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in duties related to those in this Statement of Work.
• At least 3 years' practical experience in an EDMS (Enterprise Document Management System);
• At least 3 years' experience with SharePoint content management
• At least 3 yea