Business Analyst Application Mobile

Business Analyst Application Mobile - STIB-MIVB

Dates: 2026-09-11 — 2026-11-11

Arrangements: Full-time, hybrid, 2 to 3 days per week on site

You join STIB-MIVB's Business Solutions department and report to the Build & Transform Manager. The team analyzes, prepares, and executes the department's IT projects. This assignment is part of the complete redesign of the STIB mobile application. You play a central role between business needs, user experience, design, and development.

You structure end-to-end User Journeys and transform business needs into detailed journeys, features, screens, User Stories, and Acceptance Criteria. You identify variants, exceptions, error cases, offline scenarios, real-time dependencies, and accessibility needs. You also prepare the functional elements required by UX/UI Designers. Full traceability must be maintained between needs, journeys, screens, stories, and tests.

You manage and prepare the backlog, collaborate with technical teams, and participate in UX/UI workshops and Agile refinements. You support QA/UAT teams and maintain functional documentation in Confluence. The role requires strong rigor, structured analytical capability, and effective communication with a wide range of stakeholders. The objective is to give UX/UI and development teams a clear framework that enables unambiguous implementation.

Responsibilities

• Gather business user needs
• Challenge requests clarify objectives
• Identify complex pain points
• Break down journey steps
• Identify journey variants

Must Have

• Expert Digital Business Analyst
• Expert complex mobile projects
• Expert functional specification writing
• Expert complex backlog structuring
• Advanced User Journeys
• Advanced User Stories
• Advanced edge case management

Nice to Have

• Public transport experience
• Technical problem diagnosis
• Public transport applications
• Accessibility PMR awareness
• Design System experience
• Real-time API experience
• Advanced AI tool usage

Additional Responsibilities

• Identify journey exceptions
• Identify offline scenarios
• Identify accessibility PMR needs
• Ensure critical journey coverage
• Structure complete functional traceability
• Maintain complete functional traceability
• Describe functional behaviors
• Define empty states
• Define offline states
• Collaborate with UX/UI designers
• Write Epics User Stories
• Define Acceptance Criteria
• Prepare Agile refinements
• Maintain actionable backlog
• Collaborate with technical teams
• Clarify expected behaviours
• Participate UX/UI workshops
• Support QA/UAT teams
• Structure functional repositories
• Trace needs and journeys
• Trace screens and stories
• Trace stories and tests
• Produce functional mapping
• Produce Screen Inventory
• Produce Epics
• Produce User Stories
• Produce Acceptance Criteria
• Produce traceability matrices
• Expert-level Digital Business Analyst capability
• Expert-level experience with complex mobile projects
• Expert-level functional specification writing
• Strong organizational capability
• Ability to structure complex problems
• High attention to detail
• Ability to communicate with business, UX, developers, management, and suppliers
• Ability to simplify complex subjects
• Strong analytical capability
• Proactive identification of inconsistencies
• Systemic thinking
• Ability to work in cross-functional environmentsWorkshop facilitation
• Team spirit
• Pragmatic approach
• Ability to propose concrete solutions
• User and delivery orientation
• Dutch or French at native or bilingual proficiency
• English at professional working proficiency

Technical skills - mandatory

• Advanced edge case and critical scenario management
• Advanced Screen Mapping
• Expert complex backlog structuring
• Advanced User Journeys
• Advanced User Stories
• Advanced Wireflows

Tools - mandatory

• Advanced Confluence
• Advanced Draw.io

Preferred requirements

• Practical experience in the public transport sector
• Degree in IT
• Experience with real-time applications
• Experience diagnosing and resolving technical problems, particularly in migration projects
• Experience with public transport applications
• Accessibility / PMR awareness
• Design System experience
• Experience with real-time APIs <