Application Support Engineer – LabWare

Il y a 2 jours

SintKatelijneWaver, Antwerpen, Belgique Editx Temps plein 45 000 € - 65 000 € Contrat

Responsibilities

  • Deliver functional and technical support to business users on the LabWare platform.
  • Create and manage incident tickets using ServiceNow to ensure timely resolution.
  • Perform root cause analysis on production incidents to identify and mitigate underlying issues.
  • Handle master data resolution and ensure functional alignment between SAP and LabWare.
  • Translate technical challenges within digital methods into actionable insights for the system administrators.
  • Monitor system errors proactively to identify trends and prevent recurring incidents.