System Support Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

Professional

All Job Posting Locations:

Beerse, Antwerp, Belgium

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Job Description

Johnson & Johnson develops and delivers innovative medicines to patients around the world, driven by a commitment to science, innovation and improving human health.

Within the European Distribution Hubs in Beerse and La Louvière, the Engineering, Systems & Consumables team plays a key role in continuously improving warehouse operations through innovative engineering solutions and strong collaboration with Operations, Quality and IT/OT stakeholders.

To strengthen this team, we are looking for a System Support Specialist who will help ensure the reliability, continuity and compliant operation of warehouse-related systems within highly automated and regulated distribution environments. This is an individual-contributor role focused on hands-on system support, controlled change implementation, stakeholder collaboration and continuous improvement.

Key Responsibilities

• Provide technical and functional support for SAP eWM, eWMS and other warehouse execution and related IT/OT systems, ensuring system reliability, operational continuity, effective user support and timely resolution of incidents, requests and recurring issues in collaboration with Operations, IT, Quality and other relevant partners.
• Translate operational and business needs into structured system requirements and practical solutions, and support the intake, assessment, prioritization, risk evaluation and controlled implementation of system changes and enhancements.
• Act as change owner or core contributor for assigned enhancements, including planning, coordinating and executing User Acceptance Testing, qualification and validation activities, while ensuring readiness, traceability, appropriate documentation and minimal impact on daily operations.
• Support inventory-related system processes, interface monitoring, data integrity, user-access activities and the investigation and correction of system discrepancies, helping maintain computerized systems in a compliant and validated state.
• Contribute as a subject matter expert or core team member to warehouse projects, new operational flows and system implementations; share knowledge through guidance and training, drive continuous improvement, and support planned operational events and the applicable stand-by model when required.

Qualifications

Education

Bachelor’s degree in Information Technology, Logistics, Engineering or a related field, or equivalent relevant experience.

Experience and Skills

Required:

• Relevant experience in system support, warehouse operations, supply chain or a complex industrial environment, preferably within automated distribution.
• Strong affinity with IT/OT systems and the ability to understand the interaction between business processes, warehouse execution and technology.
• Experience with incident management, issue resolution, system enhancements, testing and controlled change implementation, combined with strong analytical and structured problem-solving skills.
• Ability to work independently, set priorities, follow through on actions and elevate when needed, with a hands-on, pragmatic and quality-driven mindset.
• Strong communication and collaboration skills, with the ability to translate requirements into practical solutions and explain technical information clearly to both