Services Engineering Manager

• Business developpement
• Business developpement
• Established networking

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

JOB TITLE & JOB CODE

Job Title (Job Code):

EN-MG-05: Engineering Domain/Metier Group Manager

PURPOSE OF THE JOB

• Lead a team involved in a set of programs or projects dedicated to Service department, ensuring quality target and repeatable performances. Staff the team and follow-up program/project strategy definition and task execution, delivering as per QCD commitments. Identify, generalize and stabilize best practices, proposing deployment Alstom-wide. Lead continuous team improvement, plan trainings and coach the team, nurture skill growth and capitalization. Stand as reference in your domain, for both your team and your peers.
• Service engineering projects are mainly focused on Integrated Service Readiness, Service Level Agreement, Obsolescence management, Maintenance trainings.
• Deliver solutions for integrating actionable performance metrics, improving process models and data credibility in the progression.

ORGANISATION

For Developments:

Organisation structure:

Development centers

Reports directly to:

Service Department Head

For Projects:

Organisation structure:

Project Engineering

Reports directly to:

Service Department Head

For RSC Dev & PO:

Organisation structure:

RSC Development & Operations Product Line

Reports directly to:

Management Office Director

Other reporting to:

NA

Direct reports:

Engineering team from their Group (Metier or Domain)

Network & Links

For Developments:

Internal

• DIS Service and PWT CDS Engineering Community
• Sourcing
• Method & Tools Community
• Human Resource organization
• Business developpement

For Projects:

Internal

• Project Engineering Community
• Sourcing
• Reference Library Managers
• Method & Tools Community
• Human Resource organization
• Business developpement

For RSC Dev & PO:

Internal

• RS Eng. Directors
• Site Eng. Directors
• Regional Eng. Director
• Site WL Manager
• Site Performance Manager
• Site Planning Directors
• Metiers Managers
• SEC Operations Team
• Local, Regional and Global HR
• Local, Regional and Global Finance

External

• Suppliers (if any)
• Customer
• Auditors
• Authorizing Entities
• Management consultancies where applicable
• External contractors and Best Cost partners where applicable

Main Responsabilities

Key Accountabilities

• Agree and implement with the department head and the peer domain leaders the department guidelines (team profile and skills, growth plans, discipline evolutions in terms of technology, competitiveness, …)
• Develop and maintain Metier / domain competences, coaching the team and growing World Class Engineering Experts
• Identify opportunities and contribute to business growth
• Support reverse engineering activities when needed
• Set clear team goals, delegate tasks and set deadlines
• Provide support to team project/program execution
• Promote Alstom values to their team
• Prepare and host management reviews.
• Define and govern own group’s strategy with stakeholders.
• Develop golden rules for effective workshare by Metier.
• Continuously motivate, encourage, evaluate and recognize, train and develop resources, in cooperation with HR, as per approved performance evaluation process and targets
• Deploy ADM (Define ADM) Process, Methods and Tools in the team, providing feedback for Process reviews
• Collect REX from execution and innovation opportunities to feed Reference Library where applicable and share outcomes at department level
• Estimate / Validate activities quotations for tenders and projects
• Manage adequacy between estimated workload and capacity, considering subcontracting & business strategies, report status and issues to department head
• Commit in Project/Program/Tender QCD related to Metier/domain

Key job authorities and dimensions:

• Staffing (hiring management, recruitment process)