Coordinator, Translation Tool and Content Management

SUMMARY

Within the NATO International Staff (IS), the Executive Management (EM) Division is chiefly responsible for the overall management of the Organization’s headquarters. It comprises the following directorates: Headquarters Support and Transformation (HQST), Human Resources (HR), and Information, Communications and Technology Management (ICTM).

The Translation Service (TS) forms part of HQST, and provides day-to-day translation to the Secretary General, the North Atlantic Council, NATO committees and all IS entities.

Under the direction of the Head of the Translation Service, and the direct supervision of the Head, Client and Delivery Management Section, the incumbent assists in developing strategies, methods and good practices regarding the management of language tools and their content.

Within a team, s/he is responsible for the maintenance and update of linguistic content stored on translation tools servers and for the maintenance of the various tools installed on the translators’ workstations. S/he responds directly to users' queries or problems, performing such duties in strict conformity with technical requirements supplied by the Information, Communication and Technology Management Service (ICTM).

QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

• Possess higher secondary education qualification with 4 years post-related experience, OR
• upper vocational training/ post-secondary degree in translation, awarded by an institution of acknowledged standing with 2 years post-related experience;
• have experience administering database-supported tools, processes and content;
• have experience managing Windows client/server environments and advanced knowledge of SharePoint;
• have experience maintaining translation software and databases, ideally the RWS Trados tool suite;
• have excellent communication skills, as well as a good knowledge of, and constant concern for, the linguists’ technical needs and expectations;
• possess the following minimum levels of NATO’s official languages (English/French): Proficiency (VI) in French and Advanced (V) in English;
• be willing to work outside normal office hours if required.

DESIRABLE

• experience managing translation tools within an international public administration;
• experience in team work in an IT environment;
• RWS Trados Studio certification;

MAIN ACCOUNTABILITIES

Expertise Development

Keep a thorough technological watch to be aware of progress that could benefit the Translation Service. Adapt his/her competencies to keep up with developments in the IT environment, especially translation tools and AI-based tools. Participate in the training of members of the TS in the use of translation tools. Update the Service’s linguistic databases whenever necessary. Contribute to the maintenance of the TS’ web portal. Constantly seek ways to be faster, better and more effective at managing information and using office software tools. Assist or stand in for the other members as needed.

Project Management

Create and maintain translation memories, provide support with translation projects and document alignment. Respond to user questions regarding the operation of existing translation tools and assist the NATO Communications and Information Agency (NCIA) in troubleshooting problems.

Stakeholder Management

Provide immediate first-level support to members of the TS, and act as the point of contact with the NCIA in the event of breakdowns of desktops, networks or processes, and for providing an initial diagnosis to facilitate rapid intervention by the NCIA. Maintain a close working relationship with, and apply all technical instructions given by the ICTM. As part of the technological watch remit, maintain a network of contacts with the international community of translation tools specialists.

Information Management

Contribute to the management of the permissions on translators’ folders and files on NATO networks, to allow TS staff to perform their daily duties. Be tactful, diplomatic and discreet, as the job gives access to personal and confidential information.

Knowledge Management

Gather, file and update all information pertaining to the setting up and use of translation tools in the Service. Manage a library of procedures and tools settings documents made easily accessible to colleagues.

Perform any other related duty as assigned.

INTERRELATIONSHIPS

Under the overall authority of the Head of the Translation Service, the incumbent reports to the Head, Client and Delivery Management and works closely with other team members. S/he coordinates with the relevant staff of the ICTM and the NCI Agency to ensure strict compliance with their technical requirements. S/he works independently within a team structure to accomplish go