Chief Operating Officer
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Memo°Offitel is de operationele hartslag van heel wat bedrijven. Wij nemen de telefoonpermanentie, het agenda- en mailbeheer en de operationele ondersteuning uit handen van onze klanten, van ambitieuze KMO's tot grote internationale ondernemingen. Warm, professioneel en drietalig (NL/FR/EN), met vestigingen in Gent, Genk en Zele.
Onze klanten rekenen op ons om hun eerste indruk te maken en hun dagelijkse werking soepel te laten draaien, zodat zij zich op hun kernactiviteit kunnen focussen.
Achter die service schuilt een technologisch vooruitstrevend bedrijf. We zetten volop in op automatisatie, AI-agents en slimme processen om onze dienstverlening elke dag scherper te maken. En we groeien. Om die groei in goede banen te leiden, zoeken we iemand die mee in Zele en Gent aan het stuur wil zitten.
Onze SMILE-waarden
Samen · Meebouwen · Innovatief · Lachen · Echt.
Geen holle woorden, maar de manier waarop we elke dag met elkaar en met onze klanten omgaan.
De rol
Als COO ben je de operationele motor van Memo°Offitel in Gent en Zele. Je vertaalt onze ambitie naar vlekkeloze, efficiënte processen en je zorgt ervoor dat onze dienstverlening niet alleen goed is, maar elke dag beter wordt.
Dit ga je doen:
- Je hebt de eindverantwoordelijkheid over de dagelijkse operationele werking van Memo°Offitel.
- Je bent een echte problem solver: je pakt uitdagingen bij de wortel aan en laat het niet los tot het opgelost is.
- Je helpt onze bedrijfsstrategie vertalen naar concrete processen, doelstellingen en resultaten.
- Je optimaliseert en schaalt processen op, met oog voor efficiëntie, kwaliteit en kostenbeheersing.
- Je hebt een enorme drang naar automatisatie en vertaalt die naar slimmere planningen en werkwijzen, met een sterke affiniteit voor AI en nieuwe technologie.
- Je beheert budgetten, werkt cijfermatig en onderbouwt je beslissingen met data en KPI's.
- Je bent het aanspreekpunt voor onze klanten: je onderhoudt het contact, capteert klachten en zet die om in concrete verbeteringen, zowel binnen onze organisatie en bij de klant.
- Je stuurt onze teamlead aan en zorgt zo mee voor een sterk, gemotiveerd team.
- Je geeft mee vorm aan onze groei en schaalbaarheid, en denkt mee over expansie.
Klaar om mee aan het stuur te zitten?
Til jij Memo°Offitel graag naar een volgend niveau? Dan maken we graag kennis met jou.
Vragen? Je kan altijd bij jobs@memo.be terecht.
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