Onsite Support Engineer

Il y a 2 jours

Brussel Hoofdstad, Belgique ITProposal Temps plein 60 000 € - 90 000 € Contrat

Onsite Support Engineer

Location: Brussels, Belgium
Duration: 6 months
Start Date: ASAP
Experience: 8-10 years

Role Overview

We are looking for an experienced Onsite Support Engineer to provide end-user IT support across desktop, mobile device, and meeting room environments.

Key Responsibilities

  • Provide onsite and remote support for Windows laptops, desktops, and peripherals.
  • Troubleshoot hardware, software, operating system, and application issues.
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
  • Perform device installations, replacements, upgrades, and asset management.
  • Support Apple iPhones, iPads, and Android smartphones and tablets.
  • Configure email, Teams, VPN, and mobile applications.
  • Manage device enrollment through Microsoft Intune or other MDM solutions.
  • Support Microsoft Teams Rooms and video conferencing equipment.
  • Troubleshoot meeting room displays, cameras, microphones, speakers, and collaboration devices.
  • Perform pre-meeting checks and provide executive meeting support when required.
  • Coordinate with AV vendors to resolve complex issues.
  • Provide onsite technical support to infrastructure, network, security, server, and workplace teams.
  • Perform cable patching, equipment installation, device replacements, and connectivity checks.
  • Manage incidents and service requests through ServiceNow or equivalent ITSM tools.
  • Ensure SLA compliance and maintain accurate asset and CMDB records.
  • Participate in site audits, technology refresh projects, and operational improvement initiatives.

Required Skills and Experience

  • 8-10 years of relevant IT support experience.
  • Strong knowledge of Windows 10/11 operating systems.
  • Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
  • Hands-on experience supporting Apple and Android mobile devices.
  • Knowledge of Microsoft Intune and mobile device management.
  • Experience with Microsoft Teams Rooms and meeting room technologies.
  • Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
  • Familiarity with ServiceNow or similar ticketing systems.
  • Strong hardware troubleshooting and IT asset lifecycle management skills.
  • Excellent communication, customer service, and problem-solving abilities.