Customer Experience Business Analyst
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Orange Belgium
Brussels
Hybrid Telecom
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Experience
Several years of experience as a Business Analyst.
Education
Not specified
Languages
English
French
Dutch
Essential
Required Skills
JIRA Confluence Agile
Soft Skills
Stakeholder management Cross-functional collaboration Customer experience mindset Confident communication Structured mindset
About
The Position
In this role, you will ensure business requirements are accurately captured and translated into functional specifications. You will work closely with various teams to drive transformation and support continuous improvement.
The Company
We are a dynamic company focused on delivering innovative IT solutions that enhance customer experiences. Our team is dedicated to driving transformation and continuous improvement.
Your Responsibilities
- Gather and clarify business needs for standard projects.
- Translate customer journeys into detailed Use Cases and Business Rules.
- Produce comprehensive documentation for IT teams.
- Define testable acceptance criteria for solution quality.
- Collaborate with stakeholders for functional alignment.
- Validate test strategies and user acceptance testing.
- Monitor deployment and post-launch performance.
- Identify and escalation project risks to managers.
Why Join Us?
- Highly competitive salary
- Company car or mobility budget
- Homeworking allowance
- Performance bonus
- Meal vouchers
Salary
To discuss
per year