Implementation Consultant
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- Manage the entire functional and technical implementation of customer projects from kickoff and analysis through setup, configuration, testing, go-live and hypercare
- Understand customer goals and business value, identify inefficiencies and improvement opportunities, and translate them into workable Peripass setups
- Facilitate customer workshops
- Configure the Peripass platform
- Prepare test scenarios and follow up on project actions
- Handle integrations, APIs, component testing, integration testing, hardware testing and relevant troubleshooting
- Manage multiple projects and stakeholders while ensuring on‑time and in‑budget delivery
- Build customer relationships through clear communication, empathy and stakeholder management
- Guide customers, maintain alignment and move projects forward with internal teams and third parties such as hardware partners
- Visit customer sites for analysis, process reviews, field testing, UAT, training, go‑lives and hypercare
- Report directly to the Head of Professional Service, Érick Gomides
Requirements
- At least 5 years of experience in a hands‑on implementation or consulting environment
- Experience in implementation consulting is strongly preferred
- Technical educational background or background demonstrating strong logical and analytical thinking, such as IT, engineering or a similar field
- Bachelor's degree at minimum is expected
- Experience in client‑facing project work
- Ability to manage stakeholders, lead workshops and build trust with customers
- Strong communication skills, empathy and a practical mindset
- Ability to adapt communication style to different customers and keep collaboration constructive
- Comfortable combining project coordination with hands‑on execution
- Ability to switch between analysis, configuration, testing and follow‑up
- Solid technical affinity
- Experience with APIs, integrations and troubleshooting is preferred/ideal
- Experience with Postman or Swagger is a plus
- Ability to handle multiple projects and changing priorities without losing focus
- Dutch and English are important for this role
- German or French is a plus
- Open to travel, mainly within the Benelux
- Open to working from the office in Ghent
Core Competencies
Demonstrates expertise in managing customer project implementations, including configuration, testing, and stakeholder management, while effectively communicating and building relationships with clients. Proficient in handling integrations and APIs, with a strong technical background and analytical thinking skills.
Highest-signal resume keywords
- Project Management
- Implementation Consulting
- API Integration
- Stakeholder Management
- Customer Communication
Hard Skills
- Project Coordination
- Configuration
- Testing
- Troubleshooting
- Analytical Thinking
- Technical Affinity
- Implementation
- Client‑Facing Experience
- Process Review
- UAT
Soft Skills
- Empathy
- Communication Skills
- Adaptability
- Collaboration
- Trust Building
Certifications & Qualifications
- Bachelor's Degree
Industry Keywords
- Customer Projects
- Stakeholder Management
- Integration Testing
- Field Testing
- Hypercare
- Benelux
Tools & Technologies
- Peripass
- Postman
- Swagger
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