Identity Management Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C005420

Role Duties and Responsibilities

• Monitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity).
• Establish, administer and maintain DirX Directory Synchronization tool parameters and repository tool parameters.
• Develop and implement operating procedures following Purchaser’s guidance.
• Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency’s ticketing systems (I.e. ITSM)
• Troubleshoot and diagnose software issues reported by users
• Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported
• Conduct regular maintenance tasks, such as performance monitoring and optimisations to ensure Continual Service Improvement
• Offer on the job training and documentation to the Level 1 support team for software usage and best practices
• Perform data backups and disaster recovery procedures as described in Administrator Manual
• Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
• Ensure compliance with software license agreements and security protocols
• Provide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS.
• Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures.
• Implement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality
• Configure DirX to connect additional HR sources as Authoritative Data Source
• Build additional connectors to facilitate the integration with other systems using standard DirX technologies

On-Call Responsibilities

• Responding to urgent incidents or requests during the designated on-call hours
• Resolving high-priority incidents to ensure minimal downtime and quick resolution
• Documenting any on-call activities, includin