IT Transition and Assurance Manager

• Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post
• 2+ years experience in Service Management within a medium-large organisation
• Extensive experience in Service Transition Management across multiple industries
• Demonstrated experience in providing advice on the application of relevant Service Management and Service Improvement techniques to various functions or processes
• Demonstrated ability to manage time effectively and work under pressure while delivering high-quality outcomes in Transition and Assurance
• Ability to evaluate risks and formulate corrective and improvement plans
• Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with strong briefing skills and the ability to report at a senior level

Desirable Qualifications/Experience:

• Prior experience of working in an international environment, comprising both military and civilian elements
• Knowledge of NATO responsibilities and organisation, including ACO and ACT
• Training/Certifications:

Training/Certifications:

• ITIL Certification (Nice to have)
• PRINCE2 Certification, or equivalent Project Management certification (Nice to have)

DUTIES/ROLE:

• Portfolio, programme and project support
  • Provides administrative services to project boards, project assurance teams and quality review meetings
  • Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking
  • Sets up project files, compiles and distributes reports
  • Provides guidance on project management software, procedures, processes, tools and techniques
• Organisational capability development
  • Contributes to identifying new areas of capability improvement within the organisation which may be enhancements to skills, technology or processes
  • Develops and maintains a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation
  • Carries out capability improvement assignments, such as maturity or performance assessments to identify strengths and weaknesses
  • Selects and prioritises improvement opportunities, generates buy-in and plans improvement activities justified by measurable organisational benefits
  • Offers support, guidance, advice and suggestions to help continual improvement activities
• Additional duties for this post:
  • Assist in the creation of the Agency's Service Transition strategy, plans, and policies, ensuring alignment with business objectives and industry best practices
  • Provide Transition Planning and Support guidance to programme and/or projects
  • Ensuring that transition activities are planned and executed in a timely manner
  • Review and update project proposals for inclusion of Transition planning and support activities
  • Supports Senior Transition and Assurance Manager with developing strategies and templates for the implementation and evaluation of IT Transition Planning and Support
  • Deputise for Senior Management when required

Job requirements

All the mandatory requirements have to be met in order to apply.

• Bachelors degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post (Mandatory)
• 2+ years experience in Service Management within a medium-large organisation (Mandatory)
• Extensive experience in Service Transition Management across multiple industries (Mandatory)
• Demonstrated experience in providing advice on the application of relevant Service Management and Service Improvement techniques to various functions or processes (Mandatory)
• Demonstrated ability to manage time effectively and work under pressure while delivering high-quality outcomes in Transition and Assurance (Mandatory)
• Ability to evaluate risks and formulate corrective and improvement plans (Mandatory)
• Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with strong briefing skills and the ability to report at a senior level (Mandatory)
• Prior experience of working in an internation