Customer Experience Business Analyst
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Several years of experience as a Business Analyst.
Education
Several years of experience as a Business Analyst.
Languages
French
Dutch
Required Skills
JIRA Confluence Agile
Soft Skills
Stakeholder management Cross-functional collaboration Customer experience mindset Confident communication Structured mindset
About
The Position
The role involves translating business needs into functional specifications, ensuring alignment with stakeholders, and supporting continuous improvement in customer satisfaction.
The Company
We are a dynamic company focused on delivering innovative customer‑centric solutions. Our team is dedicated to driving transformation and continuous improvement in operational processes and customer satisfaction.
Your Responsibilities
- Gather and clarify business needs for standard projects.
- Translate customer journeys into detailed Use Cases and Business Rules.
- Produce structured documentation for IT teams.
- Collaborate with Product Owners and UX/UI designers for alignment.
- Validate test strategies and oversee user acceptance testing.
- Identify and elevate project risks to project managers.