Customer Experience Business Analyst

Il y a 5 jours

Brussel Hoofdstad, Belgique Orange Belgium Temps plein 45 000 € - 70 000 € Contrat

Several years of experience as a Business Analyst.

Education

Several years of experience as a Business Analyst.

Languages

French

Dutch

Required Skills

JIRA Confluence Agile

Soft Skills

Stakeholder management Cross-functional collaboration Customer experience mindset Confident communication Structured mindset

About

The Position

The role involves translating business needs into functional specifications, ensuring alignment with stakeholders, and supporting continuous improvement in customer satisfaction.

The Company

We are a dynamic company focused on delivering innovative customer‑centric solutions. Our team is dedicated to driving transformation and continuous improvement in operational processes and customer satisfaction.

Your Responsibilities

  • Gather and clarify business needs for standard projects.
  • Translate customer journeys into detailed Use Cases and Business Rules.
  • Produce structured documentation for IT teams.
  • Collaborate with Product Owners and UX/UI designers for alignment.
  • Validate test strategies and oversee user acceptance testing.
  • Identify and elevate project risks to project managers.