Partner & Performance Lead — Data-Driven Ops & SLA
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Mobile Vikings is seeking a Partner & Performance Lead to manage a key external service partner across Belgium and Morocco. You will own contracts, SLAs, and performance metrics, ensuring quality, efficiency, and a superior customer experience.
This role balances data-driven decisions with hands-on relationship management, reporting to the Care Lead. You will coordinate cross-functional teams, lead regular business reviews, and travel quarterly to partner sites.
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