Performance and Assurance Specialist
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Mission Overview:
As a Performance and Assurance Specialist, you will support the hybrid Service Integrator in making services visible, measurable, and manageable. This position is a consultancy mission at a client site representing Keystone Solutions, focusing on collecting, analyzing, and interpreting performance data, monitoring quality and compliance with agreed frameworks, and providing clear management information to support decision‑making.
Responsibilities:
- Develop, maintain, and follow up on performance indicators, quality measurements, and assurance mechanisms.
- Collect, consolidate, and analyze service performance across various providers.
- Prepare dashboards, reports, and management information for governance and service reviews.
- Identify deviations, trends, structural risks, and points of attention.
- Support quality controls and assurance on service operations.
- Assist in preparing reports for governance boards and other follow‑up moments.
- Formulate improvement proposals based on data analysis and established trends.
- Contribute to consistent, transparent, and usable performance tracking within the run.
Technical Knowledge Requirements:
- Performance Management and service reporting (Expert) - 10+ years: How have you made performance and quality of service measurable in previous assignments?
- Dashboarding and management information (Confirmed) - 5+ years: How do you ensure that reporting is not merely descriptive but also provides actionable insights?
- Governance support and quality tracking (Confirmed) - 5+ years: What approach do you take to structurally embed assurance in operational services?
Why Join Keystone Solutions:
At Keystone Solutions, we pride ourselves on our consultancy nature, focusing on on‑site work and the consultant identity. You will engage in dynamic projects that present diverse challenges across various client environments, providing turbo‑charged learning and broad professional development experiences. We are committed to your career growth within our framework, and being a 'K‑Stone' means bringing our core values to every engagement.
Duration:
As soon as possible - 30/04/2027 8 months • (full time)
Skills required:
- 1. Performance Management en service reporting (Expert) - Level: Expert - Most recent: Any time
- 2. KPI- en SLA-analyse (Expert) - Level: Expert - Most recent: Any time
- 3. Quality Assurance / controlemechanismen (Confirmed) - Level: Confirmed - Most recent: Any time
- 4. Dashboarding en managementinformatie (Confirmed) - Level: Confirmed - Most recent: Any time
- 5. Trendanalyse en risico-identificatie (Confirmed) - Level: Confirmed - Most recent: Any time
- 6. Governance support en kwaliteitsopvolging (Confirmed) - Level: Confirmed - Most recent: Any time
- 7. SIAM (confirmed) - Level: Confirmed - Most recent: Any time
- 8. Data-analyse in servicecontext (Confirmed) - Level: Confirmed - Most recent: Any time
- 9. Sterke schriftelijke en analytische vaardigheden (Confirmed) - Level: Confirmed - Most recent: Any time
Language requirements:
Dutch
Level Active knowledge
English
Level Active knowledge
French
Level Active knowledge
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