CSU Brussels_Voice Specialist Skype

• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience
• 3+ year experience in a similar position
• 3+ year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business
• Experience with Voice Session Border Controllers
• A good knowledge of protocols and standards utilized in VoIP and Unified Communications: SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards
• Experience in utilizing vendor's toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes
• Experience with device management tools such as Microsoft SCOM, ZABBIX,HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that arent functioning properly
• Experience with O&M of PABX systems
• Experience with Polycom provisioning systems and Polycom phones
• Experience with Microsoft PowerShell SFB automation scripting and toolkits

Desirable Qualifications/Experience:

• Knowledge and experience with maintaining PABX equipment, preferably Alcatel
• Knowledge and experience with AudioCodes SBCs
• Experience with Active Directory and PKI technologies
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization

DUTIES/ROLE:

• Provides first and second line network support to the Service Centre
• Performs diagnoses and resolve voice incidents and problems
• Install, replace, modify and configure network voice systems
• Monitors network systems and proactively report and resolve potential network voice issues
• Performs monthly software patching of the supported Skype For Business systems
• Work outside office hours or on weekends as required
• Seeks recommendations from his/ her superiors for technical solutions
• Investigates and propose improvements and solutions to equipment and configuration problems
• Maintains liaison with other CSU internal units, Service Lines and other technical organizations
• Creates and maintains Standard Operating Procedures and documentation of the supported Unified Communications systems
• Implements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required
• Monitors and reports on the capacity of the assigned ICT infrastructure (Voice)
• Assists with and implements assigned project work packages
• Works with limited supervision
• Coordinates and conducts own work to meet quality targets
• Performs other duties as may be required

Job requirements

All the mandatory requirements have to be met in order to apply.

• Higher vocational training in a relevant discipline with 2 years post-related experience or a secondary educational qualification with 4 years post-related experience (Mandatory)
• 3+ year experience in a similar position (Mandatory)
• 3+ year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business (Mandatory)
• Experience with Voice Session Border Controllers (Mandatory)
• A good knowledge of protocols and standards utilized in VoIP and Unified Communications: SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards (Mandatory)
• Experience in utilizing vendors toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes (Mandatory)
• Experience with device management tools such as Microsoft SCOM, ZABBIX, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that arent functioning properly (Mandatory)
• Experience with OM of PABX systems (Mandatory)
• Experience with Polycom provisioning systems and Polycom phones (Mandatory)
• Experience with Microsoft PowerShell SFB automation scripting and toolkits (Mandatory)
• Knowledge and experience with maintaining PABX equipment, preferably Alcatel (Nice to have)
• Knowledge and experience with AudioCodes SBCs (Nice to have)
• Experience with Active Directory and PKI technologies (Nice to have)
• ITIL certificate (Nice to have)
• Prior experience of working in an international environment comprising both military and civilian elements (Nice to have)
• Knowledge of NATO responsibilities and organization (Nice to have)