ITSM Platform Engineer

Il y a 2 jours

Brussel Hoofdstad, Brussel Hoofdstad, Belgique WLG Temps plein 55 000 € - 75 000 € Contrat

Five engineers, one platform, and an alliance headquarters that runs its IT service management on it.

What You Will Be Doing

  • Engineering and maintaining the BMC Helix ITSM platform and its configuration management database
  • Keeping the CMDB accurate: data model, relationships, reconciliation and the health of the records themselves
  • Supporting incident, problem, change and service request processes as the platform owner rather than as a user
  • Working with the service owners on continuous service improvement
  • Documenting what you build to a standard that survives a handover

What you will need

  • Real BMC Helix ITSM engineering experience, not administration alongside another role
  • Solid CMDB and configuration management practice
  • ITIL grounding, and ideally the certification to go with it
  • The professional certifications the requirement asks for, BMC Helix and ITIL among them

Worth knowing before you apply

  • Fully on-site at the alliance headquarters in Brussels
  • You would be joining a small dedicated engineering team, not working alone
  • The engagement runs in two phases: a dedicated capacity phase first, then a managed service phase

Practical detail

  • Contract engagement, initial phase of six to twelve months