Back Office and Administration Officer FR/NL

For the support of the Finance & Administration department, we are actively looking for a Customer Services and Administration Officer with following profile:

• Obtained degree: You have a Bachelor degree or equivalent by experience
• Languages: You are fluent in Dutch and French (spoken and written) with a good knowledge of English.
• MS Office: You have a very good knowledge of MS Office (Outlook – Excel – Word - PowerPoint)

Job description:

Main tasks:

• As a customer services officer you are the direct contact person for our customers
• Manage and ensure response of all incoming phone calls and customer service inquiries
• Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)
• Responsible for the follow-up of orders from A to Z
• Gather all information necessary to start the return/credit note procedure - complaints
• Manage the commercial conditions granted to specific customers
• Follow-up sale orders issues between us and the warehouse
• Manage the stock loadings for new products
• Responsible for the samples and inventories
• Analyze & report business results and market data to Management
• Deliver administrative support to the Sales Manager – Retail products and Business Lead - Hospital products
• Change or adapt prices in Oracle
• Responsible for certain tasks of the monthly closing process