Head of Operations Quick

About The Company

Burger Brands Belgium is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to 100 million customers annually through 1,200+ restaurants and 7,000 employees across 9 key countries. Our portfolio includes US‑style Burger King, Belgian‑rooted Quick, French style O'Tacos, G La Dalle, Dunkin’, Chopstix, and more.

About The Position

As Head of Operations – Quick, you drive the overall operational performance of the Quick brand in Belgium and Luxembourg. You translate brand and marketing ambitions into strong operational plans and support both franchise partners and your team in delivering outstanding commercial results and customer experiences. You combine strategic leadership with hands‑on field presence, ensuring all departments collaborate to build a profitable and consistently excellent Quick network of 78 restaurants. You report to the Operations Director, a member of the Executive Committee, and are part of the Leadership Team at Burger Brands Belgium.

Key Responsibilities

• Operational Strategy & Cross‑functional Collaboration: Define and implement the operational roadmap for Quick in close partnership with HQ teams, ensuring alignment across Marketing, Training, IT, HR, Finance, Legal, Supply Chain, Quality, Maintenance and Development. This includes the sales and service strategy and action plans to achieve the annual objectives (turnover, profitability, traffic, customer satisfaction).
• People Management: Guide, coach and inspire a team of three field consultants, fostering a culture of accountability, development and operational excellence.
• Marketing & Brand Execution: Participate actively in the development of the overall Quick marketing strategy, bringing field, customer and operational insights to the marketing teams.
• Network & Franchise Management: Contribute to the development of the Quick franchise network by onboarding new partners and nurturing strong, trust‑based relationships with existing franchisees. Within the network, support more than 35 franchisees alongside the field consultants and ensure operational continuity.
• Operations Excellence: Contribute to innovation and operational improvements by bringing field insights into product, equipment and process development.

What You Bring

• 5+ years of experience in Operations and Franchising Leading role in QSR, retail or hospitality.
• Experience with multi-site organization.
• Proven ability to drive sales, profitability and customer satisfaction, supported by a strategic mindset and hands‑on field approach.
• Analytical and data‑driven, using KPIs to steer performance and identify opportunities.
• High‑impact communication style with natural charisma, enabling you to influence, align and engage internal and external stakeholders.
• Flexible, resilient, and energized by a fast‑paced, entrepreneurial environment.
• Strong leadership skills, with the ability to coach, motivate and develop operational teams.
• Excellent cross‑functional collaboration skills across departments such as Marketing, Finance, HR, Supply Chain and Development.
• Fluent in Dutch, French and English.

Why Join Us?

• Be part of a company with a mission to become the market leader in the QSR sector.
• Plenty of career growth opportunities across all our international headquarters.
• Learning and development at the heart of our culture.
• Fun initiatives that give back to the community.
• A flexible and hybrid work model, with a modern office environment.
• Environmental sustainability is central to our operations.
• Diversity, equity, and inclusion are core values, and we welcome everyone.
• Attractive salary and benefits, including meal vouchers, hospitalization and group insurance, a bonus plan, a company car and fuel or recharge card, and a flexible hybrid working model.
• Internal mobility and continuous career growth opportunities.
• A challenging and varied role that encourages initiative and entrepreneurship.
• A driven and passionate team that supports you.

Equal Opportunity Statement

All applicants will receive consideration for the job with no regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition or any other basis protected by national or local laws and regulations.