Salesforce Consultant
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Job Title: Run-Lead Salesforce Field service
Location: Brussels, Belgium (Minimum 3 days onsite (monday and tuesday mandatory))
Duration: 12 months contract
Rates: Open to market standards
Experience
- Minimum 5 years of experience in Application Support, Application Service Management or IT Operations.
- Proven experience in coordinating operational activities within complex enterprise application environments.
- Good understanding of IT Service Management principles (ITIL or equivalent).
Technical Skills
Mandatory
- Salesforce Field Service (FSL)
- Functional troubleshooting
- Application configuration
- Integration analysis
Skills
- During an interview the candidate can demonstrate his ability to coordinate, analysis and propose mitigation actions - Must have
- During an interview the candidate can demonstrate strong ability to communicate orally and written - Must have
- Fluent in English - Must have
- Fluent in French or Dutch - Must have
- Proven experience in coordinating operational activities within complex enterprise application environments. - Must have
- proven experience in ticket triage, backlog management, prioritization and operational follow-up - Must have
- Proven experience with an ITSM tool (Jira prefered) - Must have
- Proven experience with IT Service Management principles (ITIL or equivalent). - Must have
- Proven experience with operation management of an application run (5 years) - 5 Years - Senior - Must have
- proven experience with operation reporting, KPI monitoring - Must have
- Proven experience with Salesforce Field Service (FSL) - Must have
- Proven experience with the technology in question or a similar technology - 5 Years
- Senior - Must have
- Proven experience in the utility sector - Should have
- Proven experience with API and system analysis - Should have
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