SSE, L1 Support Engineer

• Today, the corporate landscape is dynamic, and the world ahead is full of possibilities None of the amazing things we do at
• Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are
• empowered to move forward as far as your ideas will take you.
• At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further
• together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our
• organization and these values are upheld only because of our people.

• Today, the corporate landscape is dynamic, and the world ahead is full of possibilities None of the amazing things we do at
• Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are
• empowered to move forward as far as your ideas will take you.
• At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further
• together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our
• organization and these values are upheld only because of our people.

Role – Senior Systems Engineer

Technology – SSE, L1 Support Engineer

Location- Vilvoorde /Mechelen- Belgium

Job Description

• Today, the corporate landscape is dynamic, and the world ahead is full of possibilities None of the amazing things we do at
• Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are
• empowered to move forward as far as your ideas will take you.
• At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further
• together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our
• organization and these values are upheld only because of our people.

Your role

• We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the first point of contact for our users, you will play a vital role in delivering prompt and effective technical assistance, ensuring seamless IT operations and a positive user experience. Your responsibilities will include triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues, while escalating more complex problems to higher-level support as needed.

Required

• 2+ years experience providing onsite support in an enterprise environment.
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• Log, categorize, and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
• Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
• Hardwar Troubleshooting.
• Software Installation & Troubleshooting.
• Strong working knowledge of Windows 11, MAC’s
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
• Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
• Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.

Additional Requirement:--

• Candidate must be willing and able to travel between multiple customer locations based on business requirements and
• provide onsite support at the following offices:
• Telenet: Liersesteenweg 4, B-2800 Mechelen
• Wyre: Blarenberglaan 2C, Mechelen
• Play Media: Vilvoorde
• Flexibility to work across these locations is required to support business operations and end-user requirements.

Preferred--

• Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch,
• French & English all three languages.
• Comfortable to work in shift environment.
• Need to provide on call support to users.

Personal

• Besides the professional qualifications of the candidates, we place great importance in addition to various