EMEA Distribution Platform Assistant Manager

About the Opportunity

Job Type: Permanent

Application Deadline: 31 October 2026

Title EMEA Distribution Platform Assistant Manager

Department European Client Relationship Management

Location Luxembourg

Reports To Head of Client Relationship Management Iberia, LaTam & MESA

Level Assistant Manager

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our EMEA CRM team and feel like you’re part of something bigger.

About your team :

The European Client Relationship Management team (“EMEA CRM”) is based in Luxembourg, London, Milan, Paris and Kronberg (Frankfurt), and oversees client take-on and client service for a diverse range of clients including financial institutions, insurers, wealth managers, asset managers, pensions funds, central banks, sovereign wealth funds and large corporates investing through the Fidelity funds ranges as well as through segregated mandates.

The EMEA CRM acts as unique interface between the Clients, the Sales Offices and all the internal operational departments and provides high standards services to our Clients based in Europe, Latin America and Middle East & South Africa by ensuring a smooth onboarding and managing any operational item the Client may have during their investments life-cycle.

The overall mission of the team is to position Fidelity at the leading edge of customer service to Clients in Europe

About your role :

Reporting to the Head of CRM - Iberia, Latam & MESA this role will focus on EMEA Platforms.

The EMEA Distribution Platform Assistant Manager will act as the central coordination point for all platform-related servicing activities across EMEA, ensuring strategic and operational alignment across markets. This role is critical to supporting continuous migrations and integrations resulting from mergers and acquisitions within the asset management industry, while maintaining a seamless client experience.

The successful candidate will oversee clients onboarding via platform, administration, and servicing, providing expert guidance and resolving platform-related queries. By coordinating internal resources and external providers, the role ensures efficient delivery of platform solutions that meet client and business requirements. This position offers exposure to the broader operational landscape, including change management initiatives linked to industry consolidation.

Beyond core responsibilities, the EMEA Distribution Platform Assistant Manager will lead ad hoc projects and initiatives that enhance operational efficiency, reduce risk, and improve client experience. Acting as the subject matter expert for platform servicing, the individual will play a key role in streamlining migrations, optimizing resource allocation, and ensuring consistent servicing standards across regions and platforms. Ultimately, this role strengthens Fidelity’s ability to adapt to evolving industry dynamics and supports the business goal of retaining and developing every client we win.

The position will be based in Luxembourg and will support the EMEA CRM Team, collaborating with the broader CRM team, stakeholders across Continental Europe and globally within the wider operations organization.

Your key accountabilities :

• Platform Servicing & Coordination: act as the primary point of contact for platform-related servicing activities across EMEA. Oversee client onboarding and migrations between platforms, ensuring smooth transitions and minimal disruption. Proactively manage platforms activities / requests, ensuring deadlines are met and adherence to procedures

• Strategic Alignment & Governance: Ensure consistency of platform standards and servicing processes across markets. Implement framework and procedure to ensure successful migrations and integrations and mitigate operational risk. Support strategic initiatives linked to mergers, acquisitions, and industry consolidation.

• Client Experience & Relationship Management: Maintain high servicing standards to platforms. Act as a liaison between sales teams and CRMs from EMEA markets as well as APAC operations and Platforms to ensure client requirements are met.

• Project Management & Change Initiatives: Lead and manage ad hoc projects with platforms that improve operational efficiency and client experience: SWIFT functions, automated reporting, etc. Drive change management initiatives related to platform upgrades, integrations, and new technology adoption.

• Continuous Improvement: Identify opportunities to optimize processes and reduce complexity in platform servicing. Share best practices across regions to ensure alignment and efficiency.