Remote CX Business Analyst: Journeys, Rules
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Orange in Belgium is seeking an experienced Business Analyst to gather business needs, translate them into detailed use cases and rules, and deliver clear documentation for IT teams. You will define acceptance criteria and support testing to ensure a smooth customer and internal user experience.
You will work with Product Owners, developers, UX designers, and stakeholders to align requirements with technical feasibility, manage cross-functional collaboration, and validate end-to-end through UAT
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Customer Experience Business Analyst
Il y a 5 jours
Haren, Brussel-Hoofdstad, Belgique Orange Temps plein 50 000 € - 70 000 € ContratMain responsibilities: Requirements Gathering & Analysis Gather and clarify business needs for standard projects. Translate macro customer journeys and process inputs into detailed Use Cases and Business Rules. Collect and organize business deliverables, such as mock-ups, content, communications, and translations, ensuring consistency across...